Now more than ever, effective communication skills are key for successful patient care and positive outcomes. Arnold and Boggs’s Interpersonal Relationships: Professional Communication Skills for Canadian Nurses helps you develop essential skills for communicating effectively with patients, families, and colleagues in order to achieve treatment goals in health care. Using clear, practical guidelines, it shows how to enhance the nurse-patient relationship through proven communication strategies, as well as principles drawn from nursing, psychology, and related theoretical frameworks. With a uniquely Canadian approach, and a variety of case studies, interactive exercises, and evidence-informed practice studies, this text ensures you learn how to apply theory to real-life practice.
1. Cover image - p. Cover 2. Title page - p. iii 3. Table of Contents - p. iii 4. Copyright - p. iv 5. Dedication - p. iv 6. Contributors and Reviewers - p. vii 7. Preface - p. ix 8. Special Features - p. xiii 9. A Tailored Education Experience - p. xvi 10. Part I: Theoretical Foundations and Contemporary Dynamics in Person-Centred Relationships and Communication - p. xvi 11. 1. Historical Perspectives and Contemporary Dynamics - p. 1 12. 2. Clarity and Safety in Communication - p. 18 13. 3. Professional Guides for Nursing Communication - p. 37 14. 4. Clinical Judgement: Critical Thinking and Ethical Decision Making - p. 54 15. Part II: Essential Communication Competencies - p. 69 16. 5. Developing Person-Centred Communication Skills - p. 71 17. 6. Variation in Communication Styles - p. 95 18. 7. Cultural Contexts and Communication - p. 109 19. 8. Engaging With Humility: Authentic Interpersonal Communication in Partnership: With Indigenous Peoples - p. 128 20. 9. Communicating in Groups - p. 147 21. Part III: Relationship Skills in Health Communication - p. 169 22. 10. Self-Concept in Professional Interpersonal Relationships - p. 171 23. 11. Developing Person-Centred Therapeutic Relationships - p. 195 24. 12. Bridges and Barriers in Therapeutic Relationships - p. 227 25. 13. Communicating With Families - p. 243 26. Part IV: Communication for Health Promotion and Disease Prevention - p. 264 27. 14. Resolving Conflicts Between Nurse and People Receiving Care - p. 266 28. 15. Communication Strategies for Health Promotion and Disease Prevention - p. 286 29. 16. Communication in Health Teaching and Coaching - p. 307 30. 17. Communication in Stressful Situations - p. 332 31. Part V: Accommodating People With Special Communication Needs - p. 353 32. 18. Communicating With People With Communication Disorders - p. 357 33. 19. Communicating With Children - p. 373 34. 20. Communicating With Older People - p. 392 35. 21. Communicating With People in Crisis - p. 417 36. 22. Communication Approaches in Palliative Care - p. 441 37. Part VI: Collaborative Professional Communication - p. 460 38. 23. Role Relationship Communication Within Nursing - p. 463 39. 24. Interprofessional Communication - p. 479 40. 25. Communicating for Continuity of Care - p. 495 41. 26. e-Documentation in Health Information Technology Systems - p. 519 42. 27. Digital Health and Communication Technology - p. 534 43. Glossary - p. 551 44. Index - p. 561
Now more than ever, effective communication skills are key for successful patient care and positive outcomes. Arnold and Boggs’s Interpersonal Relationships: Professional Communication Skills for Canadian Nurses helps you develop essential skills for communicating effectively with patients, families, and colleagues in order to achieve treatment goals in health care. Using clear, practical guidelines, it shows how to enhance the nurse-patient relationship through proven communication strategies, as well as principles drawn from nursing, psychology, and related theoretical frameworks. With a uniquely Canadian approach, and a variety of case studies, interactive exercises, and evidence-informed practice studies, this text ensures you learn how to apply theory to real-life practice.
1. Cover image - p. Cover 2. Title page - p. iii 3. Table of Contents - p. iii 4. Copyright - p. iv 5. Dedication - p. iv 6. Contributors and Reviewers - p. vii 7. Preface - p. ix 8. Special Features - p. xiii 9. A Tailored Education Experience - p. xvi 10. Part I: Theoretical Foundations and Contemporary Dynamics in Person-Centred Relationships and Communication - p. xvi 11. 1. Historical Perspectives and Contemporary Dynamics - p. 1 12. 2. Clarity and Safety in Communication - p. 18 13. 3. Professional Guides for Nursing Communication - p. 37 14. 4. Clinical Judgement: Critical Thinking and Ethical Decision Making - p. 54 15. Part II: Essential Communication Competencies - p. 69 16. 5. Developing Person-Centred Communication Skills - p. 71 17. 6. Variation in Communication Styles - p. 95 18. 7. Cultural Contexts and Communication - p. 109 19. 8. Engaging With Humility: Authentic Interpersonal Communication in Partnership: With Indigenous Peoples - p. 128 20. 9. Communicating in Groups - p. 147 21. Part III: Relationship Skills in Health Communication - p. 169 22. 10. Self-Concept in Professional Interpersonal Relationships - p. 171 23. 11. Developing Person-Centred Therapeutic Relationships - p. 195 24. 12. Bridges and Barriers in Therapeutic Relationships - p. 227 25. 13. Communicating With Families - p. 243 26. Part IV: Communication for Health Promotion and Disease Prevention - p. 264 27. 14. Resolving Conflicts Between Nurse and People Receiving Care - p. 266 28. 15. Communication Strategies for Health Promotion and Disease Prevention - p. 286 29. 16. Communication in Health Teaching and Coaching - p. 307 30. 17. Communication in Stressful Situations - p. 332 31. Part V: Accommodating People With Special Communication Needs - p. 353 32. 18. Communicating With People With Communication Disorders - p. 357 33. 19. Communicating With Children - p. 373 34. 20. Communicating With Older People - p. 392 35. 21. Communicating With People in Crisis - p. 417 36. 22. Communication Approaches in Palliative Care - p. 441 37. Part VI: Collaborative Professional Communication - p. 460 38. 23. Role Relationship Communication Within Nursing - p. 463 39. 24. Interprofessional Communication - p. 479 40. 25. Communicating for Continuity of Care - p. 495 41. 26. e-Documentation in Health Information Technology Systems - p. 519 42. 27. Digital Health and Communication Technology - p. 534 43. Glossary - p. 551 44. Index - p. 561
