Now more than ever, effective communication skills are key for successful patient care and positive outcomes. Arnold and Boggs’s Interpersonal Relationships: Professional Communication Skills for Canadian Nurses, 2nd Edition, helps you develop essential skills for communicating effectively with patients, families, and colleagues to achieve treatment goals in health care. Using clear, practical guidelines, it shows how to enhance the nurse-patient relationship through proven communication strategies, as well as principles drawn from nursing, psychology, and related theoretical frameworks. With a uniquely Canadian approach, and a variety of case studies, interactive exercises, and evidence-informed practice studies, this text ensures you are prepared to apply theory to real-life practice.
1. Cover image - p. i 2. Title page - p. ii 3. Copyright - p. iii 4. Dedication - p. iv 5. Contributors and Reviewers - p. v 6. Preface - p. vi 7. Table of Contents - p. xi 8. PART I Theoretical Foundations and Contemporary Dynamics in Person-Centred Relationships and Communication - p. 1 9. 1 Historical Perspectives and Contemporary Dynamics - p. 2 10. 2 Clarity and Safety in Communication - p. 21 11. 3 Professional Guides for Nursing Communication - p. 40 12. 4 Critical Thinking, Ethical Reasoning, and Clinical Decision Making - p. 59 13. Part II Essential Communication Competencies - p. 81 14. 5 Developing Person-Centred Communication Skills - p. 82 15. 6 Variation in Communication Styles - p. 108 16. 7 Cultural Contexts and Communication - p. 123 17. 8 Engaging With Humility: Authentic Interpersonal Communication in Partnership With Indigenous Peoples - p. 147 18. 9 Communicating in Groups - p. 168 19. Part III Relationship Skills in Health Communication - p. 194 20. 10 Self-Concept in Professional Interpersonal Relationships - p. 195 21. 11 Developing Person-Centred Therapeutic Relationships - p. 220 22. 12 Bridges and Barriers in Therapeutic Relationships - p. 250 23. 13 Communicating With Families - p. 267 24. Part IV Communication for Health Promotion and Disease Prevention - p. 291 25. 14 Resolving Conflicts Between Nurse and People Receiving Care - p. 292 26. 15 Communication Strategies for Health Promotion, Health Protection, and Disease Prevention - p. 311 27. 16 Communication in Health Teaching and Coaching - p. 333 28. 17 The Influence of Stress on Communication - p. 359 29. Part V Accommodating People With Special Communication Needs - p. 383 30. 18 Communicating With People With Communication Disorders - p. 384 31. 19 Communicating With Children - p. 399 32. 20 Communicating With Older Adults - p. 419 33. 21 Communicating With People in Crisis - p. 445 34. 22 Communication Approaches in Palliative Care - p. 471 35. Part VI Collaborative Professional Communication - p. 494 36. 23 Role Relationship Communication Within Nursing - p. 495 37. 24 Interprofessional Communication - p. 511 38. 25 Communicating for Continuity of Care - p. 530 39. 26 e-Documentation in Health Information Technology Systems - p. 552 40. 27 Digital Health and Communication Technology - p. 572 41. Glossary - p. 593 42. Index - p. 603
Now more than ever, effective communication skills are key for successful patient care and positive outcomes. Arnold and Boggs’s Interpersonal Relationships: Professional Communication Skills for Canadian Nurses, 2nd Edition, helps you develop essential skills for communicating effectively with patients, families, and colleagues to achieve treatment goals in health care. Using clear, practical guidelines, it shows how to enhance the nurse-patient relationship through proven communication strategies, as well as principles drawn from nursing, psychology, and related theoretical frameworks. With a uniquely Canadian approach, and a variety of case studies, interactive exercises, and evidence-informed practice studies, this text ensures you are prepared to apply theory to real-life practice.
1. Cover image - p. i 2. Title page - p. ii 3. Copyright - p. iii 4. Dedication - p. iv 5. Contributors and Reviewers - p. v 6. Preface - p. vi 7. Table of Contents - p. xi 8. PART I Theoretical Foundations and Contemporary Dynamics in Person-Centred Relationships and Communication - p. 1 9. 1 Historical Perspectives and Contemporary Dynamics - p. 2 10. 2 Clarity and Safety in Communication - p. 21 11. 3 Professional Guides for Nursing Communication - p. 40 12. 4 Critical Thinking, Ethical Reasoning, and Clinical Decision Making - p. 59 13. Part II Essential Communication Competencies - p. 81 14. 5 Developing Person-Centred Communication Skills - p. 82 15. 6 Variation in Communication Styles - p. 108 16. 7 Cultural Contexts and Communication - p. 123 17. 8 Engaging With Humility: Authentic Interpersonal Communication in Partnership With Indigenous Peoples - p. 147 18. 9 Communicating in Groups - p. 168 19. Part III Relationship Skills in Health Communication - p. 194 20. 10 Self-Concept in Professional Interpersonal Relationships - p. 195 21. 11 Developing Person-Centred Therapeutic Relationships - p. 220 22. 12 Bridges and Barriers in Therapeutic Relationships - p. 250 23. 13 Communicating With Families - p. 267 24. Part IV Communication for Health Promotion and Disease Prevention - p. 291 25. 14 Resolving Conflicts Between Nurse and People Receiving Care - p. 292 26. 15 Communication Strategies for Health Promotion, Health Protection, and Disease Prevention - p. 311 27. 16 Communication in Health Teaching and Coaching - p. 333 28. 17 The Influence of Stress on Communication - p. 359 29. Part V Accommodating People With Special Communication Needs - p. 383 30. 18 Communicating With People With Communication Disorders - p. 384 31. 19 Communicating With Children - p. 399 32. 20 Communicating With Older Adults - p. 419 33. 21 Communicating With People in Crisis - p. 445 34. 22 Communication Approaches in Palliative Care - p. 471 35. Part VI Collaborative Professional Communication - p. 494 36. 23 Role Relationship Communication Within Nursing - p. 495 37. 24 Interprofessional Communication - p. 511 38. 25 Communicating for Continuity of Care - p. 530 39. 26 e-Documentation in Health Information Technology Systems - p. 552 40. 27 Digital Health and Communication Technology - p. 572 41. Glossary - p. 593 42. Index - p. 603
