Business Process Change: A Business Process Management Guide for Managers and Process Professionals, Fourth Edition, provides a balanced view of the field of business process change. Bestselling author and renowned expert in the field Paul Harmon offers concepts, methods, cases for all aspects, and phases of successful business process improvement. Students and professionals alike will benefit from the comprehensive coverage and customizable, integrated approach to broad business process management that focuses on improving efficiency and productivity. In this updated Edition, particular attention is paid to the impact of disruptive technology on business and the need for agile transformation.
1. Introduction - p. xxiii 2. Chapter 1: Business process change - p. xxxvi 3. Part I: Organization-wide concerns - p. 21 4. Introduction - p. 23 5. Chapter 2: Strategy, value chains, business initiatives, and competitive advantage - p. 26 6. Chapter 3: Understanding your organization - p. 50 7. Chapter 4: Business architecture - p. 68 8. Chapter 5: Measuring process performance - p. 102 9. Chapter 6: Process management - p. 124 10. Chapter 7: An executive-level business process management group - p. 150 11. Part II: Process-level concerns - p. 175 12. Introduction - p. 177 13. Chapter 8: Understanding and scoping process problems - p. 178 14. Chapter 9: Modeling business processes - p. 202 15. Chapter 10: Modeling activities - p. 230 16. Chapter 11: Managing and measuring a specific business process - p. 265 17. Chapter 12: Incremental improvement with Lean and Six Sigma - p. 282 18. Chapter 13: A comprehensive redesign methodology - p. 314 19. Chapter 14: Rental Cars-R-Us case study - p. 342 20. Part III: Implementation-level concerns - p. 366 21. Introduction - p. 367 22. Chapter 15: Software tools for business process work - p. 368 23. Chapter 16: Enterprise resource planning–driven redesign - p. 392 24. Chapter 17: AI-driven process change - p. 415 25. Chapter 18: The future of business process management - p. 439 26. Appendix 1: Business problem analysis checklist - p. 455 27. Appendix 2: Core business process modeling notation - p. 465 28. Appendix 3: Business process standards - p. 473 29. Appendix 4: Processes and capabilities - p. 481 30. Appendix 5: Process analysis diagrams used in this book - p. 488 31. Index - p. 491
Business Process Change: A Business Process Management Guide for Managers and Process Professionals, Fourth Edition, provides a balanced view of the field of business process change. Bestselling author and renowned expert in the field Paul Harmon offers concepts, methods, cases for all aspects, and phases of successful business process improvement. Students and professionals alike will benefit from the comprehensive coverage and customizable, integrated approach to broad business process management that focuses on improving efficiency and productivity. In this updated Edition, particular attention is paid to the impact of disruptive technology on business and the need for agile transformation.
1. Introduction - p. xxiii 2. Chapter 1: Business process change - p. xxxvi 3. Part I: Organization-wide concerns - p. 21 4. Introduction - p. 23 5. Chapter 2: Strategy, value chains, business initiatives, and competitive advantage - p. 26 6. Chapter 3: Understanding your organization - p. 50 7. Chapter 4: Business architecture - p. 68 8. Chapter 5: Measuring process performance - p. 102 9. Chapter 6: Process management - p. 124 10. Chapter 7: An executive-level business process management group - p. 150 11. Part II: Process-level concerns - p. 175 12. Introduction - p. 177 13. Chapter 8: Understanding and scoping process problems - p. 178 14. Chapter 9: Modeling business processes - p. 202 15. Chapter 10: Modeling activities - p. 230 16. Chapter 11: Managing and measuring a specific business process - p. 265 17. Chapter 12: Incremental improvement with Lean and Six Sigma - p. 282 18. Chapter 13: A comprehensive redesign methodology - p. 314 19. Chapter 14: Rental Cars-R-Us case study - p. 342 20. Part III: Implementation-level concerns - p. 366 21. Introduction - p. 367 22. Chapter 15: Software tools for business process work - p. 368 23. Chapter 16: Enterprise resource planning–driven redesign - p. 392 24. Chapter 17: AI-driven process change - p. 415 25. Chapter 18: The future of business process management - p. 439 26. Appendix 1: Business problem analysis checklist - p. 455 27. Appendix 2: Core business process modeling notation - p. 465 28. Appendix 3: Business process standards - p. 473 29. Appendix 4: Processes and capabilities - p. 481 30. Appendix 5: Process analysis diagrams used in this book - p. 488 31. Index - p. 491
