Essential guide to effective communication for better physiotherapy outcomes This book will help physiotherapists at every stage of their career to develop effective therapeutic communication skills and thereby enhance patient care. Author Vincent Kortleve takes an evidence-based approach that will help practitioners incorporate effective communication skills and strategies into every consultation—from taking a medical history through to therapy and evaluation. Learn how to excel in the four roles of communicative practice—the confidant, the coach, the detective, and the teacher—how to master shared decision-making; motivational interviewing; therapeutic pain education and health education; and how to cope when communication is difficult or breaks down.
1. Introduction - p. xix 2. List of Tables - p. xxi 3. List of Illustrations - p. xxi 4. PART I. Before You Start ... - p. 1 5. Introduction - p. 1a 6. 1. Attitude in physiotherapy conversations - p. 3 7. 2. The four roles in a conversation - p. 8 8. PART II. During the Conversation - p. 13 9. Introduction - p. 13a 10. 3. The seven core tasks in the conversation - p. 15 11. 4. Conversation aspects independent of the core task - p. 20 12. PART III. The Consultation - p. 29 13. Introduction - p. 29a 14. 5. Initiating the consultation - p. 31 15. 6. Gathering information – medical history and patient story - p. 36 16. 7. Gathering information – physical examination - p. 53 17. 8. Explanation, shared decision-making, goal-setting and planning - p. 60 18. 9. Treatment - p. 73 19. 10. Concluding the consultation - p. 86 20. 11. Finishing the treatment episode - p. 88 21. PART IV. If There Are Particularities - p. 95 22. Introduction - p. 95a 23. 12. Problems in the professional relationship - p. 97 24. 13. Insufficient motivation - p. 102 25. 14. Insufficient self-management - p. 111 26. 15. Pain - p. 120 27. 16. Patients with mental health conditions - p. 133 28. 17. In conversation with certain groups - p. 136 29. 18. Special conversations and forms of conversation - p. 149 30. 19. Talking about stress and lifestyle - p. 155 31. PART V. Scientific Research - p. 163 32. Introduction - p. 163a 33. 20. The role of confidant - p. 165 34. 21. The role of coach - p. 169 35. 22. The role of communicative detective - p. 172 36. 23. The role of teacher - p. 178 37. References - p. 182 38. Glossary - p. 193 39. Index - p. 195 40. Communication skills - p. e1 41. Thought structures - p. e1a 42. Question lexicon - p. e1b 43. Useful questions when using SCEBS as a thought structure - p. e1c 44. Metaphors and frames - p. e1d 45. Activities of the four roles - p. e1e
Essential guide to effective communication for better physiotherapy outcomes This book will help physiotherapists at every stage of their career to develop effective therapeutic communication skills and thereby enhance patient care. Author Vincent Kortleve takes an evidence-based approach that will help practitioners incorporate effective communication skills and strategies into every consultation—from taking a medical history through to therapy and evaluation. Learn how to excel in the four roles of communicative practice—the confidant, the coach, the detective, and the teacher—how to master shared decision-making; motivational interviewing; therapeutic pain education and health education; and how to cope when communication is difficult or breaks down.
1. Introduction - p. xix 2. List of Tables - p. xxi 3. List of Illustrations - p. xxi 4. PART I. Before You Start ... - p. 1 5. Introduction - p. 1a 6. 1. Attitude in physiotherapy conversations - p. 3 7. 2. The four roles in a conversation - p. 8 8. PART II. During the Conversation - p. 13 9. Introduction - p. 13a 10. 3. The seven core tasks in the conversation - p. 15 11. 4. Conversation aspects independent of the core task - p. 20 12. PART III. The Consultation - p. 29 13. Introduction - p. 29a 14. 5. Initiating the consultation - p. 31 15. 6. Gathering information – medical history and patient story - p. 36 16. 7. Gathering information – physical examination - p. 53 17. 8. Explanation, shared decision-making, goal-setting and planning - p. 60 18. 9. Treatment - p. 73 19. 10. Concluding the consultation - p. 86 20. 11. Finishing the treatment episode - p. 88 21. PART IV. If There Are Particularities - p. 95 22. Introduction - p. 95a 23. 12. Problems in the professional relationship - p. 97 24. 13. Insufficient motivation - p. 102 25. 14. Insufficient self-management - p. 111 26. 15. Pain - p. 120 27. 16. Patients with mental health conditions - p. 133 28. 17. In conversation with certain groups - p. 136 29. 18. Special conversations and forms of conversation - p. 149 30. 19. Talking about stress and lifestyle - p. 155 31. PART V. Scientific Research - p. 163 32. Introduction - p. 163a 33. 20. The role of confidant - p. 165 34. 21. The role of coach - p. 169 35. 22. The role of communicative detective - p. 172 36. 23. The role of teacher - p. 178 37. References - p. 182 38. Glossary - p. 193 39. Index - p. 195 40. Communication skills - p. e1 41. Thought structures - p. e1a 42. Question lexicon - p. e1b 43. Useful questions when using SCEBS as a thought structure - p. e1c 44. Metaphors and frames - p. e1d 45. Activities of the four roles - p. e1e
