Learn how to effectively manage both people and a practice as a health care administrator with Elsevier’s Introduction to Health Services Administration. This comprehensive and easy-to-understand text includes an overview of health care delivery in the United States along with an exploration of each role and function of a health services administrator in an ambulatory care facility. From scheduling patients to managing the revenue cycle, you will learn about every aspect of workflow in addition to relevant issues that heavily influence health care practices today, like HIPPA, regulatory compliance, civil and criminal law, and more. This text also provides a wonderful overview of necessary skills such as how to use an electronic health record system and practice management software, how to budget for staff and equipment, how to manage inventory, how to manage risk, how to improve quality and performance in the practice, and how to best market the practice. If you’re looking to become a successful health services administrator, this text is the critical first step.
1. Unit I Introduction to Health Services Administration - p. vii 2. Introduction - p. 1 3. Chapter 1 The Health Services Administrator - p. 3 4. Chapter 2 Health Care Professionals and Settings - p. 14 5. Chapter 3 Health Care Delivery - p. 35 6. Unit II Administrative Management - p. 71 7. Introduction - p. 73 8. Chapter 4 Health Care Processes and Workflow - p. 75 9. Chapter 5 Documentation - p. 90 10. Chapter 6 Technology - p. 113 11. Chapter 7 Managing Supplies and Inventory - p. 135 12. Chapter 8 Basic Finance and Health Care Accounting - p. 147 13. Chapter 9 Revenue Cycle - p. 160 14. Chapter 10 Quality, Performance Improvement, and Risk Management - p. 182 15. Unit III Ethical and Legal Concerns - p. 205 16. Introduction - p. 207 17. Chapter 11 Legal Issues and Fraud in Health Care - p. 209 18. Chapter 12 Health Insurance Portability and Accountability Act (HIPAA) - p. 238 19. Chapter 13 Compliance - p. 251 20. Unit IV Communication - p. 267 21. Introduction - p. 269 22. Chapter 14 Business Communication and Professionalism - p. 271 23. Chapter 15 Marketing* - p. 297 24. Unit V People and Organizational Management - p. 315 25. Introduction - p. 317 26. Chapter 16 Hiring, Training, and Evaluating Employees - p. 319 27. Chapter 17 Leadership, Motivation and Conflict Management - p. 347 28. Chapter 18 Project Management - p. 362 29. Answer Key - p. 373 30. Glossary - p. 403 31. Index - p. 417
Learn how to effectively manage both people and a practice as a health care administrator with Elsevier’s Introduction to Health Services Administration. This comprehensive and easy-to-understand text includes an overview of health care delivery in the United States along with an exploration of each role and function of a health services administrator in an ambulatory care facility. From scheduling patients to managing the revenue cycle, you will learn about every aspect of workflow in addition to relevant issues that heavily influence health care practices today, like HIPPA, regulatory compliance, civil and criminal law, and more. This text also provides a wonderful overview of necessary skills such as how to use an electronic health record system and practice management software, how to budget for staff and equipment, how to manage inventory, how to manage risk, how to improve quality and performance in the practice, and how to best market the practice. If you’re looking to become a successful health services administrator, this text is the critical first step.
1. Unit I Introduction to Health Services Administration - p. vii 2. Introduction - p. 1 3. Chapter 1 The Health Services Administrator - p. 3 4. Chapter 2 Health Care Professionals and Settings - p. 14 5. Chapter 3 Health Care Delivery - p. 35 6. Unit II Administrative Management - p. 71 7. Introduction - p. 73 8. Chapter 4 Health Care Processes and Workflow - p. 75 9. Chapter 5 Documentation - p. 90 10. Chapter 6 Technology - p. 113 11. Chapter 7 Managing Supplies and Inventory - p. 135 12. Chapter 8 Basic Finance and Health Care Accounting - p. 147 13. Chapter 9 Revenue Cycle - p. 160 14. Chapter 10 Quality, Performance Improvement, and Risk Management - p. 182 15. Unit III Ethical and Legal Concerns - p. 205 16. Introduction - p. 207 17. Chapter 11 Legal Issues and Fraud in Health Care - p. 209 18. Chapter 12 Health Insurance Portability and Accountability Act (HIPAA) - p. 238 19. Chapter 13 Compliance - p. 251 20. Unit IV Communication - p. 267 21. Introduction - p. 269 22. Chapter 14 Business Communication and Professionalism - p. 271 23. Chapter 15 Marketing* - p. 297 24. Unit V People and Organizational Management - p. 315 25. Introduction - p. 317 26. Chapter 16 Hiring, Training, and Evaluating Employees - p. 319 27. Chapter 17 Leadership, Motivation and Conflict Management - p. 347 28. Chapter 18 Project Management - p. 362 29. Answer Key - p. 373 30. Glossary - p. 403 31. Index - p. 417
