Management and Leadership in the Medical Laboratory
1. PART I Introduction to Laboratory Management and Leadership Principles - p. p1 2. 1 The Changing Nature of Clinical Laboratory Management - p. 1 3. 2 Essential Concepts of Management - p. 15 4. 3 Leadership Foundations for Managing Effectively - p. 27 5. 4 Professionalism and Leadership: Modeling Professional Behaviors - p. 47 6. PART II Planning: How to Get There From Here - p. p69 7. 5 Organizational Design: Key to Creating High Performance - p. 69 8. 6 Strategic Planning and Goal Setting - p. 88 9. 7 Establishing Policies and Operational Procedures - p. 98 10. 8 Financial Planning and Budget Allocation - p. 108 11. 9 Healthcare Reimbursement - p. 136 12. PART III Organizing: Transforming Strategy Into Actions - p. p159 13. 10 Fundamentals of Quality Management - p. 159 14. 11 Workflow Process Design and Management - p. 185 15. 12 Using Critical Thinking to Identify Effective Management Solutions - p. 196 16. 13 Leading With Effective Communication - p. 210 17. 14 Managing Healthcare Information Systems - p. 238 18. 15 Delegating Effectively - p. 261 19. PART IV Staffing: Putting the Right Person in the Right Job - p. p269 20. 16 Workforce Management and Succession Planning - p. 269 21. 17 Workforce Development and Strategic Employee Improvement Planning - p. 288 22. 18 Education, Training, and Assessment in the Clinical Laboratory - p. 297 23. 19 Employee Empowerment, Engagement, and Motivation - p. 315 24. PART V Directing: Setting the Compass - p. p323 25. 20 Time Management and Personal Accountability - p. 323 26. 21 Managing Stress and Work–Life Balance - p. 337 27. 22 Leading Through Coaching - p. 346 28. 23 Leading High-Performance Teams - p. 365 29. 24 Leadership in High-Performance Organizations - p. 379 30. PART VI Controlling: Performance Measures, Regulation, and Compliance Management - p. p387 31. 25 Government Regulations and the Impact on Laboratory Operations - p. 387 32. 26 Developing Performance Standards Through Benchmarking - p. 402 33. 27 Clinical Laboratory Safety Management - p. 413 34. PART VII Strategic Growth and Sustainability - p. p439 35. 28 Organizational Change Management - p. 439 36. 29 Public Relations and Marketing Strategies in the Clinical Laboratory - p. 453 37. 30 Clinical Research and Innovation - p. 464 38. Index - p. 485
Management and Leadership in the Medical Laboratory
1. PART I Introduction to Laboratory Management and Leadership Principles - p. p1 2. 1 The Changing Nature of Clinical Laboratory Management - p. 1 3. 2 Essential Concepts of Management - p. 15 4. 3 Leadership Foundations for Managing Effectively - p. 27 5. 4 Professionalism and Leadership: Modeling Professional Behaviors - p. 47 6. PART II Planning: How to Get There From Here - p. p69 7. 5 Organizational Design: Key to Creating High Performance - p. 69 8. 6 Strategic Planning and Goal Setting - p. 88 9. 7 Establishing Policies and Operational Procedures - p. 98 10. 8 Financial Planning and Budget Allocation - p. 108 11. 9 Healthcare Reimbursement - p. 136 12. PART III Organizing: Transforming Strategy Into Actions - p. p159 13. 10 Fundamentals of Quality Management - p. 159 14. 11 Workflow Process Design and Management - p. 185 15. 12 Using Critical Thinking to Identify Effective Management Solutions - p. 196 16. 13 Leading With Effective Communication - p. 210 17. 14 Managing Healthcare Information Systems - p. 238 18. 15 Delegating Effectively - p. 261 19. PART IV Staffing: Putting the Right Person in the Right Job - p. p269 20. 16 Workforce Management and Succession Planning - p. 269 21. 17 Workforce Development and Strategic Employee Improvement Planning - p. 288 22. 18 Education, Training, and Assessment in the Clinical Laboratory - p. 297 23. 19 Employee Empowerment, Engagement, and Motivation - p. 315 24. PART V Directing: Setting the Compass - p. p323 25. 20 Time Management and Personal Accountability - p. 323 26. 21 Managing Stress and Work–Life Balance - p. 337 27. 22 Leading Through Coaching - p. 346 28. 23 Leading High-Performance Teams - p. 365 29. 24 Leadership in High-Performance Organizations - p. 379 30. PART VI Controlling: Performance Measures, Regulation, and Compliance Management - p. p387 31. 25 Government Regulations and the Impact on Laboratory Operations - p. 387 32. 26 Developing Performance Standards Through Benchmarking - p. 402 33. 27 Clinical Laboratory Safety Management - p. 413 34. PART VII Strategic Growth and Sustainability - p. p439 35. 28 Organizational Change Management - p. 439 36. 29 Public Relations and Marketing Strategies in the Clinical Laboratory - p. 453 37. 30 Clinical Research and Innovation - p. 464 38. Index - p. 485
