Measuring and Enhancing the Student Experience provides insights on how student experience
measures could be used to inform improvements at institutional, course, unit of study and teacher
level. The book is based on a decade of research and practitioner views on ways to enhance the
design, conduct, analysis, reporting and closing the loop on student feedback data. While the book
is largely based on Australian case studies, it provides learning experiences for other countries where
student experience measures are used in national and institutional quality assurance. Consisting of 13
chapters, the book includes a wide range of topics including the role and purpose of student feedback,
the use of student feedback in staff performance reviews, staff and student engagement, a student
feedback and experience framework, the first year experience, use of qualitative data, engaging
transnational students in feedback, closing the loop on feedback, student engagement in national
quality assurance, use of learning analytics and the future of the student experience.
Mahsood Shah is an Associate Professor and Deputy Dean (Learning and Teaching) with School of
Business and Law at CQUniversity, Australia. In this role Mahsood is responsible for enhancing the
academic quality and standard of courses. Mahsood is also responsible for learning and teaching
strategy, governance, effective implementation of policies, and enhancement of learning and teaching
outcomes across all campuses. In providing leadership for learning and teaching, Mahsood works
with key academic leaders across all campuses to improve learning and teaching outcomes of courses
delivered in various modes including face-to-face and online. At CQUniversity, he provides leadership
in national and international accreditation of academic courses.
Mahsood is also an active researcher. His areas of research include quality in higher education,
measurement and enhancement of student experience, student retention and attrition, student
engagement in quality assurance, international higher education, widening participation and private
higher education.
Chenicheri Sid Nair is the incoming Executive Director, Tertiary Education Commission (TEC), Mauritius.
Prior to joining TEC, he was Professor, Higher Education Development at the University of Western
Australia (UWA), Perth where his work encompassed the improvement of the institutions teaching
and learning. Before this appointment to UWA, he was Quality Adviser (Research and Evaluation) in
the Centre for Higher Education Quality (CHEQ) at Monash University, Australia. He has an extensive
expertise in the area of quality development and evaluation, and he also has considerable editorial
experience. Currently, he is Associate Editor of the International Journal of Quality Assurance in
Engineering and Technology Education (IJQAETE). He was also a Managing Editor of the Electronic
Journal of Science Education (EJSE). Professor Nair is also an international consultant in a number of
countries in quality, student voice and evaluations.
1. Cover image - p. i 2. Title page - p. ii 3. Table of Contents - p. iii 4. Copyright - p. iv 5. About the Authors - p. ix 6. Preface - p. xi 7. Chapter 1. Measuring the Student Experience: For Whom and For What Purpose? - p. 1 8. Chapter 2. Student Feedback: The Loophole in Government Policy - p. 13 9. Chapter 3. Student Feedback: Shifting Focus From Evaluations to Staff Performance Reviews - p. 21 10. Chapter 4. Why Should I Complete a Survey? Non-responses With Student Surveys - p. 37 11. Chapter 5. Engaging Students and Staff in Feedback and Optimising Response Rates - p. 47 12. Chapter 6. A Student Feedback and Experience Framework - p. 59 13. Chapter 7. Measuring the Expectations and Experience of First-Year Students - p. 77 14. Chapter 8. Accessing Student Voice: Using Qualitative Student Feedback - p. 91 15. Chapter 9. Engaging Transnational Students in Quality Assurance and Enhancement - p. 103 16. Chapter 10. Closing the Loop: An Essential Part of Student Evaluations - p. 113 17. Chapter 11. Student Engagement in National Quality Assurance - p. 123 18. Chapter 12. Using Learning Analytics to Assess Student Engagement and Experience - p. 133 19. Chapter 13. Measurement and Enhancement of Student Experience: What Next? - p. 147 20. Index - p. 167
Measuring and Enhancing the Student Experience provides insights on how student experience
measures could be used to inform improvements at institutional, course, unit of study and teacher
level. The book is based on a decade of research and practitioner views on ways to enhance the
design, conduct, analysis, reporting and closing the loop on student feedback data. While the book
is largely based on Australian case studies, it provides learning experiences for other countries where
student experience measures are used in national and institutional quality assurance. Consisting of 13
chapters, the book includes a wide range of topics including the role and purpose of student feedback,
the use of student feedback in staff performance reviews, staff and student engagement, a student
feedback and experience framework, the first year experience, use of qualitative data, engaging
transnational students in feedback, closing the loop on feedback, student engagement in national
quality assurance, use of learning analytics and the future of the student experience.
Mahsood Shah is an Associate Professor and Deputy Dean (Learning and Teaching) with School of
Business and Law at CQUniversity, Australia. In this role Mahsood is responsible for enhancing the
academic quality and standard of courses. Mahsood is also responsible for learning and teaching
strategy, governance, effective implementation of policies, and enhancement of learning and teaching
outcomes across all campuses. In providing leadership for learning and teaching, Mahsood works
with key academic leaders across all campuses to improve learning and teaching outcomes of courses
delivered in various modes including face-to-face and online. At CQUniversity, he provides leadership
in national and international accreditation of academic courses.
Mahsood is also an active researcher. His areas of research include quality in higher education,
measurement and enhancement of student experience, student retention and attrition, student
engagement in quality assurance, international higher education, widening participation and private
higher education.
Chenicheri Sid Nair is the incoming Executive Director, Tertiary Education Commission (TEC), Mauritius.
Prior to joining TEC, he was Professor, Higher Education Development at the University of Western
Australia (UWA), Perth where his work encompassed the improvement of the institutions teaching
and learning. Before this appointment to UWA, he was Quality Adviser (Research and Evaluation) in
the Centre for Higher Education Quality (CHEQ) at Monash University, Australia. He has an extensive
expertise in the area of quality development and evaluation, and he also has considerable editorial
experience. Currently, he is Associate Editor of the International Journal of Quality Assurance in
Engineering and Technology Education (IJQAETE). He was also a Managing Editor of the Electronic
Journal of Science Education (EJSE). Professor Nair is also an international consultant in a number of
countries in quality, student voice and evaluations.
1. Cover image - p. i 2. Title page - p. ii 3. Table of Contents - p. iii 4. Copyright - p. iv 5. About the Authors - p. ix 6. Preface - p. xi 7. Chapter 1. Measuring the Student Experience: For Whom and For What Purpose? - p. 1 8. Chapter 2. Student Feedback: The Loophole in Government Policy - p. 13 9. Chapter 3. Student Feedback: Shifting Focus From Evaluations to Staff Performance Reviews - p. 21 10. Chapter 4. Why Should I Complete a Survey? Non-responses With Student Surveys - p. 37 11. Chapter 5. Engaging Students and Staff in Feedback and Optimising Response Rates - p. 47 12. Chapter 6. A Student Feedback and Experience Framework - p. 59 13. Chapter 7. Measuring the Expectations and Experience of First-Year Students - p. 77 14. Chapter 8. Accessing Student Voice: Using Qualitative Student Feedback - p. 91 15. Chapter 9. Engaging Transnational Students in Quality Assurance and Enhancement - p. 103 16. Chapter 10. Closing the Loop: An Essential Part of Student Evaluations - p. 113 17. Chapter 11. Student Engagement in National Quality Assurance - p. 123 18. Chapter 12. Using Learning Analytics to Assess Student Engagement and Experience - p. 133 19. Chapter 13. Measurement and Enhancement of Student Experience: What Next? - p. 147 20. Index - p. 167
