Meeting the Needs of Student Users in Academic Libraries surveys and evaluates the current practice of learning commons and research services within the academic library community in order to determine if these learning spaces are functioning as intended. To evaluate their findings, the authors examine the measurement tools that libraries have used to evaluate usage and satisfaction, including contemporary anthropological studies that provide a more detailed view of the student’s approach to research. The book takes a candid look at these redesigns and asks if improvements have lived up to expectations of increased service and user satisfaction. Are librarians using these findings to inform the evolution and implementation of new service models, or have they simply put a new shade of lipstick on the pig?
1. Cover image - p. Cover 2. Title page - p. Cover 3. Table of Contents - p. Cover 4. Copyright - p. Cover 5. Dedication - p. Cover 6. List of figures and tables - p. v 7. Acknowledgements - p. xiii 8. About the authors and contributors - p. xvi 9. Chapter 1: The divide as we see it - p. xviii 10. Chapter 2: Services in the information commons - p. 10 11. Chapter 3: A post-occupancy look at library building renovations: meeting the needs of the twenty-first century users - p. 35 12. Chapter 4: Assess to cultivate your own library - p. 66 13. Chapter 5: Millennials and technology: putting suppositions to the test in an academic library - p. 88 14. Chapter 6: We asked and they told us: survey × 2 - p. 126 15. Chapter 7: Reaching across the divide - p. 171 16. Appendix A: Library user survey - p. 182 17. Appendix B: Library staff survey - p. 190 18. Index - p. 200
Meeting the Needs of Student Users in Academic Libraries surveys and evaluates the current practice of learning commons and research services within the academic library community in order to determine if these learning spaces are functioning as intended. To evaluate their findings, the authors examine the measurement tools that libraries have used to evaluate usage and satisfaction, including contemporary anthropological studies that provide a more detailed view of the student’s approach to research. The book takes a candid look at these redesigns and asks if improvements have lived up to expectations of increased service and user satisfaction. Are librarians using these findings to inform the evolution and implementation of new service models, or have they simply put a new shade of lipstick on the pig?
1. Cover image - p. Cover 2. Title page - p. Cover 3. Table of Contents - p. Cover 4. Copyright - p. Cover 5. Dedication - p. Cover 6. List of figures and tables - p. v 7. Acknowledgements - p. xiii 8. About the authors and contributors - p. xvi 9. Chapter 1: The divide as we see it - p. xviii 10. Chapter 2: Services in the information commons - p. 10 11. Chapter 3: A post-occupancy look at library building renovations: meeting the needs of the twenty-first century users - p. 35 12. Chapter 4: Assess to cultivate your own library - p. 66 13. Chapter 5: Millennials and technology: putting suppositions to the test in an academic library - p. 88 14. Chapter 6: We asked and they told us: survey × 2 - p. 126 15. Chapter 7: Reaching across the divide - p. 171 16. Appendix A: Library user survey - p. 182 17. Appendix B: Library staff survey - p. 190 18. Index - p. 200
