Written in a clear, engaging style, Plunkett’s Procedures for the the Health Services Administrative Assistant, 6th Edition provides instruction for all the essential office procedures required by today's health services administrative assistants in Canada — whether they work in a medical office, a complementary care office, or in a hospital setting. Plunkett's contains the most current information available in the field, and specifically reflects health care in Canada. Chapters address the diverse skills and knowledge required by a medical office administrative assistant, such as good communication, privacy, customer service, stress management, medical transcription, filing, appointment booking, physical and virtual meetings, billing (ICD-10-CA), and more. This new expanded edition includes in-depth coverage of topics including privacy and confidentiality, hospital procedures, cross-cultural communication, and more; three new chapters on health care's evolving landscape, therapeutic communication, and pharmacology; and a revised art program. Accompanied by a robust offering of invaluable instructor and student resources on Evolve, Plunkett's Procedures for the Health Services Administrative Assistant, 6e is the only text you'll need to prepare for your career in health care administration assistance.
1. Part 1 Introduction to the Health Care Environment - p. p1 2. 1 Your Future as a Medical Administrative Assistant - p. 1 3. 2 Health Associations and the Law - p. 13 4. Part 2 Tools and Procedures for the Medical Administrative Assistant - p. p31 5. 3 Therapeutic Communication - p. 31 6. 4 Telephone Management and E-communication Tools - p. 41 7. 5 Reception, Booking Appointments, and Clinical Responsibilities - p. 59 8. 6 Office Correspondence: Mail, Memos, Letters, and Envelopes - p. 79 9. 7 The Procedures Manual - p. 101 10. 8 Pharmacology - p. 107 11. 9 Health Records and Information Management - p. 131 12. 10 The Hospital Environment, Records, and Reports - p. 147 13. 11 Health Insurance Plans - p. 169 14. 12 Financial Records - p. 197 15. 13 Managing Office Supplies - p. 211 16. 14 Meetings and Minutes - p. 225 17. Part 3 Career Development - p. p237 18. 15 Your Job Search - p. 237 19. 16 Health Care in an Evolving Environment - p. 255 20. Appendix A Common Abbreviations Used in the Health Care Field - p. 265 21. Appendix B Laboratory Medicine - p. 273 22. Appendix C Pharmacology - p. 281 23. Appendix D Reference Sources - p. 287 24. Index - p. 289 25. Glossary - p. 297
Written in a clear, engaging style, Plunkett’s Procedures for the the Health Services Administrative Assistant, 6th Edition provides instruction for all the essential office procedures required by today's health services administrative assistants in Canada — whether they work in a medical office, a complementary care office, or in a hospital setting. Plunkett's contains the most current information available in the field, and specifically reflects health care in Canada. Chapters address the diverse skills and knowledge required by a medical office administrative assistant, such as good communication, privacy, customer service, stress management, medical transcription, filing, appointment booking, physical and virtual meetings, billing (ICD-10-CA), and more. This new expanded edition includes in-depth coverage of topics including privacy and confidentiality, hospital procedures, cross-cultural communication, and more; three new chapters on health care's evolving landscape, therapeutic communication, and pharmacology; and a revised art program. Accompanied by a robust offering of invaluable instructor and student resources on Evolve, Plunkett's Procedures for the Health Services Administrative Assistant, 6e is the only text you'll need to prepare for your career in health care administration assistance.
1. Part 1 Introduction to the Health Care Environment - p. p1 2. 1 Your Future as a Medical Administrative Assistant - p. 1 3. 2 Health Associations and the Law - p. 13 4. Part 2 Tools and Procedures for the Medical Administrative Assistant - p. p31 5. 3 Therapeutic Communication - p. 31 6. 4 Telephone Management and E-communication Tools - p. 41 7. 5 Reception, Booking Appointments, and Clinical Responsibilities - p. 59 8. 6 Office Correspondence: Mail, Memos, Letters, and Envelopes - p. 79 9. 7 The Procedures Manual - p. 101 10. 8 Pharmacology - p. 107 11. 9 Health Records and Information Management - p. 131 12. 10 The Hospital Environment, Records, and Reports - p. 147 13. 11 Health Insurance Plans - p. 169 14. 12 Financial Records - p. 197 15. 13 Managing Office Supplies - p. 211 16. 14 Meetings and Minutes - p. 225 17. Part 3 Career Development - p. p237 18. 15 Your Job Search - p. 237 19. 16 Health Care in an Evolving Environment - p. 255 20. Appendix A Common Abbreviations Used in the Health Care Field - p. 265 21. Appendix B Laboratory Medicine - p. 273 22. Appendix C Pharmacology - p. 281 23. Appendix D Reference Sources - p. 287 24. Index - p. 289 25. Glossary - p. 297
