Practice Management for the Dental Team
1. Practice Management for the Dental Team - p. i 2. Cover image - p. i 3. Title page - p. ii 4. Table of Contents - p. iii 5. Copyright - p. iv 6. Contributors and Reviewers - p. v 7. Dedication - p. vii 8. Preface - p. ix 9. Acknowledgments - p. xi 10. List of Illustrations - p. xiii 11. List of Tables - p. xiv 12. PART I. Dentistry as a Business - p. xiv 13. 1. The dental team in the business of dentistry - p. 1 14. 2. Dental team management - p. 15 15. 3. Patient management - p. 38 16. 4. Legal and ethical issues in the dental business office - p. 55 17. 5. Information technology in the business office - p. 75 18. 6. Business office design and equipment placement - p. 98 19. PART II. Communication Management - p. 110 20. 7. Working with dental office documents - p. 111 21. 8. Business record storage - p. 136 22. 9. Written communications - p. 144 23. 10. Telecommunications - p. 184 24. PART III. Business Office Systems - p. 201 25. 11. Appointment management systems - p. 202 26. 12. Inventory systems and supply ordering - p. 224 27. 13. Recall systems - p. 239 28. 14. Third-party reimbursement and coding - p. 245 29. 15. Financial systems: Accounts Receivable - p. 258 30. 16. Additional financial systems - p. 273 31. 17. Infection prevention and control and care of hazardous materials - p. 304 32. PART IV. The Dental Assistant and the Workplace - p. 327 33. 18. Planning and managing your career path - p. 328 34. Appendices - p. 357 35. Appendix A. Prefixes and suffixes - p. 358 36. Appendix B. Abbreviations - p. 365 37. Appendix C. Dental terminology - p. 369 38. Index - p. 375 39. Workbook - p. 385 40. 1. Workbook: The dental team in the business of dentistry - p. 386 41. 2. Workbook: Dental team management - p. 389 42. 3. Workbook: Patient management - p. 395 43. 4. Workbook: Legal and ethical issues in the dental business office - p. 400 44. 5. Workbook: Information technology in the business office - p. 405 45. 6. Workbook: Business office design and equipment placement - p. 408 46. 7. Workbook: Working with dental office documents - p. 411 47. 8. Workbook: Business record storage - p. 418 48. 9. Workbook: Written communications - p. 422 49. 10. Workbook: Telecommunications - p. 431 50. 11. Workbook: Appointment management systems - p. 436 51. 12. Workbook: Inventory systems and supply ordering - p. 440 52. 13. Workbook: Recall systems - p. 443 53. 14. Workbook: Third party reimbursement and coding - p. 446 54. 15. Workbook: Financial systems: Accounts Receivable - p. 450 55. 16. Workbook: Other financial systems - p. 456 56. 17. Workbook: Infection prevention and control and care of hazardous materials - p. 465 57. 18. Workbook: Planning and managing your career path - p. 471
Practice Management for the Dental Team
1. Practice Management for the Dental Team - p. i 2. Cover image - p. i 3. Title page - p. ii 4. Table of Contents - p. iii 5. Copyright - p. iv 6. Contributors and Reviewers - p. v 7. Dedication - p. vii 8. Preface - p. ix 9. Acknowledgments - p. xi 10. List of Illustrations - p. xiii 11. List of Tables - p. xiv 12. PART I. Dentistry as a Business - p. xiv 13. 1. The dental team in the business of dentistry - p. 1 14. 2. Dental team management - p. 15 15. 3. Patient management - p. 38 16. 4. Legal and ethical issues in the dental business office - p. 55 17. 5. Information technology in the business office - p. 75 18. 6. Business office design and equipment placement - p. 98 19. PART II. Communication Management - p. 110 20. 7. Working with dental office documents - p. 111 21. 8. Business record storage - p. 136 22. 9. Written communications - p. 144 23. 10. Telecommunications - p. 184 24. PART III. Business Office Systems - p. 201 25. 11. Appointment management systems - p. 202 26. 12. Inventory systems and supply ordering - p. 224 27. 13. Recall systems - p. 239 28. 14. Third-party reimbursement and coding - p. 245 29. 15. Financial systems: Accounts Receivable - p. 258 30. 16. Additional financial systems - p. 273 31. 17. Infection prevention and control and care of hazardous materials - p. 304 32. PART IV. The Dental Assistant and the Workplace - p. 327 33. 18. Planning and managing your career path - p. 328 34. Appendices - p. 357 35. Appendix A. Prefixes and suffixes - p. 358 36. Appendix B. Abbreviations - p. 365 37. Appendix C. Dental terminology - p. 369 38. Index - p. 375 39. Workbook - p. 385 40. 1. Workbook: The dental team in the business of dentistry - p. 386 41. 2. Workbook: Dental team management - p. 389 42. 3. Workbook: Patient management - p. 395 43. 4. Workbook: Legal and ethical issues in the dental business office - p. 400 44. 5. Workbook: Information technology in the business office - p. 405 45. 6. Workbook: Business office design and equipment placement - p. 408 46. 7. Workbook: Working with dental office documents - p. 411 47. 8. Workbook: Business record storage - p. 418 48. 9. Workbook: Written communications - p. 422 49. 10. Workbook: Telecommunications - p. 431 50. 11. Workbook: Appointment management systems - p. 436 51. 12. Workbook: Inventory systems and supply ordering - p. 440 52. 13. Workbook: Recall systems - p. 443 53. 14. Workbook: Third party reimbursement and coding - p. 446 54. 15. Workbook: Financial systems: Accounts Receivable - p. 450 55. 16. Workbook: Other financial systems - p. 456 56. 17. Workbook: Infection prevention and control and care of hazardous materials - p. 465 57. 18. Workbook: Planning and managing your career path - p. 471
