Enhance your learning with a wealth of interactive exercises for practice, reinforcement, and recall! An indispensable companion to the textbook, the Student Workbook for The Administrative Dental Assistant, 5th Edition combines the key objectives and content of the book with challenging exercises — putting the information you need into a practical context. Separated by chapter for easy correlation to the text, the workbook contains chapter summaries; learning objectives; short-answer, matching, multiple-choice and/or fill-in-the-blank questions; case scenarios followed by critical thinking questions, new Computer Application Exercises; and fun puzzles to reinforce key terminology. The newly updated version of Dentrix Learning Edition practice management software, available for download on Evolve, is combined with original exercises in the workbook help you learn to navigate it, and new content includes dental office technology, communication and social media, and more.
1. Introduction - p. iv 2. Introduction to Dentrix Practice Management Software - p. vi 3. Part One: Introduction to the Dental Profession - p. xxiii 4. 1: Orientation to the Dental Profession - p. xxiii 5. 2: Dental Basics - p. 13 6. Part Two: Communication Skills: Principles and Practices - p. 27 7. 3: Communication Skills and Tools - p. 27 8. 4: Written Correspondence and Electronic Communication - p. 32 9. 5: Patient Relations - p. 38 10. 6: Dental Healthcare Team Communications - p. 42 11. Part Three: Managing Dental Office Systems - p. 48 12. 7: Computerized Dental Practice - p. 48 13. 8: Patient Clinical Records - p. 55 14. 9: Information Management and Security - p. 81 15. 10: Dental Patient Scheduling - p. 87 16. 11: Continuing Care Program (Recall or Re-Care Systems) - p. 97 17. 12: Inventory Management - p. 100 18. 13: Office Equipment - p. 109 19. Part Four: Managing Dental Office Finances - p. 114 20. 14: Financial Arrangement and Collection Procedures - p. 114 21. 15: Dental Insurance Processing - p. 121 22. 16: Bookkeeping Procedures: Accounts Payable - p. 134 23. 17: Bookkeeping Procedures: Accounts Receivable - p. 140 24. Part Five: Managing Your Career - p. 150 25. 18: Employment Strategies - p. 150 26. Appendix: Patient Paperwork - p. 153
Enhance your learning with a wealth of interactive exercises for practice, reinforcement, and recall! An indispensable companion to the textbook, the Student Workbook for The Administrative Dental Assistant, 5th Edition combines the key objectives and content of the book with challenging exercises — putting the information you need into a practical context. Separated by chapter for easy correlation to the text, the workbook contains chapter summaries; learning objectives; short-answer, matching, multiple-choice and/or fill-in-the-blank questions; case scenarios followed by critical thinking questions, new Computer Application Exercises; and fun puzzles to reinforce key terminology. The newly updated version of Dentrix Learning Edition practice management software, available for download on Evolve, is combined with original exercises in the workbook help you learn to navigate it, and new content includes dental office technology, communication and social media, and more.
1. Introduction - p. iv 2. Introduction to Dentrix Practice Management Software - p. vi 3. Part One: Introduction to the Dental Profession - p. xxiii 4. 1: Orientation to the Dental Profession - p. xxiii 5. 2: Dental Basics - p. 13 6. Part Two: Communication Skills: Principles and Practices - p. 27 7. 3: Communication Skills and Tools - p. 27 8. 4: Written Correspondence and Electronic Communication - p. 32 9. 5: Patient Relations - p. 38 10. 6: Dental Healthcare Team Communications - p. 42 11. Part Three: Managing Dental Office Systems - p. 48 12. 7: Computerized Dental Practice - p. 48 13. 8: Patient Clinical Records - p. 55 14. 9: Information Management and Security - p. 81 15. 10: Dental Patient Scheduling - p. 87 16. 11: Continuing Care Program (Recall or Re-Care Systems) - p. 97 17. 12: Inventory Management - p. 100 18. 13: Office Equipment - p. 109 19. Part Four: Managing Dental Office Finances - p. 114 20. 14: Financial Arrangement and Collection Procedures - p. 114 21. 15: Dental Insurance Processing - p. 121 22. 16: Bookkeeping Procedures: Accounts Payable - p. 134 23. 17: Bookkeeping Procedures: Accounts Receivable - p. 140 24. Part Five: Managing Your Career - p. 150 25. 18: Employment Strategies - p. 150 26. Appendix: Patient Paperwork - p. 153
