Elevate your learning experience with the all-new companion Workbook designed to complement the 6th Edition of Plunkett’s Procedures for the Health Services Administrative Assistant. This invaluable resource is crafted to reinforce key concepts, encourage critical thinking, and ensure mastery of administrative medical assisting content tailored specifically to the Canadian health care system. As a comprehensive learning tool, this workbook offers a diverse range of review, practice, and application exercises that correlate directly with the chapters of the core text. Students will find a wealth of activities designed to solidify their understanding of vital administrative procedures, whether in a primary care setting, complementary care office, or acute-care hospital environment. The workbook includes a wide variety of engaging activities for every learner, such as vocabulary reviews, medical terminology, and anatomy reinforcement; true/false, multiple-choice, and fill-in-the-blank questions; short answer and critical thinking prompts to deepen understanding; real-world case studies; and chapter projects to apply learned concepts—all culminating in the application of chapter knowledge to real-world simulations! Designed with accessibility and flexibility in mind, like the core text, the companion Workbook is ideal for autonomous and distance learning environments. Whether you’re studying independently or as part of a classroom setting, this guide is your key to mastering the skills necessary for a rewarding career in health services administration. The Workbook to Accompany Plunkett’s Procedures for the Health Services Administrative Assistant 6e not only reinforces the foundational knowledge provided in the core text but also equips you with the practical skills and confidence needed to excel in the workplace. Step into your future with the comprehensive support of this resource, and prepare to make a meaningful contribution to the health care team. Unlock your potential and ensure your readiness for a successful career in health care administration with this indispensable companion workbook!
1. Workbook for Plunkett’s Procedures for the Canadian Medical Administrative Assistant - p. i 2. Cover image - p. i 3. Title page - p. ii 4. Table of Contents - p. iii 5. Copyright - p. iv 6. Preface - p. v 7. Reviewers - p. vi 8. To the student - p. ix 9. PART 1. Chapter Review - p. x 10. 1. Your future as a medical administrative assistant - p. 1 11. 2. Health associations and the law - p. 11 12. 3. Therapeutic communication - p. 21 13. 4. Telephone management and e-communication tools - p. 31 14. 5. Reception, booking appointments, and clinical responsibilities - p. 41 15. 6. Office correspondence: Mail, memos, letters, and envelopes - p. 51 16. 7. The procedures manual - p. 61 17. 8. Pharmacology - p. 71 18. 9. Health records and information management - p. 81 19. 10. The hospital environment, records, and reports - p. 91 20. 11. Health insurance plans - p. 101 21. 12. Financial records - p. 111 22. 13. Managing office supplies - p. 121 23. 14. Meetings and minutes - p. 131 24. 15. Your job search - p. 139 25. 16. Health care in an evolving environment - p. 147 26. PART 2. Workplace Simulations - p. 156 27. Simulation 1. Dr. Plunkett’s medical office - p. 157 28. Appendix 1A. Telephone log - p. 166 29. Appendix 1B. Patient database - p. 167 30. Appendix 1C. New patient registration form - p. 172 31. Appendix 1D. Appointment schedule - p. 174 32. Appendix 1E. Lab requisition form - p. 175 33. Appendix 1F. Signature - p. 177 34. Appendix 1G. X ray request form - p. 178 35. Appendix 1H. Referral letter template - p. 180 36. Appendix 1I. Specialist database - p. 181 37. Appendix 1J. Fax cover sheet - p. 183 38. Appendix 1K. Prescription - p. 184 39. Appendix 1L. Appointment cards - p. 185 40. Appendix 1M. Sick note template - p. 186 41. Appendix 1N. Invoice template - p. 187 42. Appendix 1O. Office supply order form - p. 188 43. Appendix 1P. Billing sheet - p. 189 44. Simulation 2. Ottawa integrated rehab clinic - p. 191 45. Appendix 2A. Phone messages - p. 199 46. Appendix 2B. Phone log - p. 200 47. Appendix 2C. Patient database - p. 201 48. Appendix 2D. New patient registration form - p. 206 49. Appendix 2E. Patient intake and history form: James Collins - p. 207 50. Appendix 2F. Patient intake and history form: Maria Lopez - p. 210 51. Appendix 2G. Patient intake and history form: Paul Nguyen - p. 213 52. Appendix 2H. Patient intake and history form: Jennifer Adams - p. 216 53. Appendix 2I. Appointment schedule template - p. 219 54. Appendix 2J. Release of information form - p. 220 55. Appendix 2K. Signature - p. 222 56. Appendix 2L. Imaging request - p. 223 57. Appendix 2M. Fax cover sheet - p. 224 58. Appendix 2N. Progress notes - p. 225 59. Appendix 2O. QuickDASH - p. 226 60. Appendix 2P. Invoice template - p. 228 61. Appendix 2Q. Clinic logos and details - p. 229 62. Appendix 2R. Office supply order form - p. 230 63. Simulation 3. Meadowdale general hospital - p. 231 64. Appendix 3A. Emergency admission report: John Bowman - p. 238 65. Appendix 3B. Hospital admission form - p. 239 66. Appendix 3C. Insurance card - p. 241 67. Appendix 3D. Patient database - p. 242 68. Appendix 3E. Signatures - p. 246 69. Appendix 3F. Physician order form - p. 247 70. Appendix 3G. Digital inpatient prescription - p. 248 71. Appendix 3H. Fax cover sheet - p. 249 72. Appendix 3I. Lab requisition form - p. 250 73. Appendix 3J. X ray imaging request form - p. 251 74. Appendix 3K. Vitals charting - p. 253 75. Appendix 3L. Vitals charting template - p. 254 76. Appendix 3M. Nursing progress notes - p. 255 77. Appendix 3N. Cardiology consultation - p. 256 78. Appendix 3O. Public health reporting form - p. 258 79. Appendix 3P. Discharge summary - p. 259 80. Appendix 3Q. Digital discharge prescription - p. 261 81. Appendix 3R. Specialist database - p. 262 82. Appendix 3S. Referral letter template - p. 265
Elevate your learning experience with the all-new companion Workbook designed to complement the 6th Edition of Plunkett’s Procedures for the Health Services Administrative Assistant. This invaluable resource is crafted to reinforce key concepts, encourage critical thinking, and ensure mastery of administrative medical assisting content tailored specifically to the Canadian health care system. As a comprehensive learning tool, this workbook offers a diverse range of review, practice, and application exercises that correlate directly with the chapters of the core text. Students will find a wealth of activities designed to solidify their understanding of vital administrative procedures, whether in a primary care setting, complementary care office, or acute-care hospital environment. The workbook includes a wide variety of engaging activities for every learner, such as vocabulary reviews, medical terminology, and anatomy reinforcement; true/false, multiple-choice, and fill-in-the-blank questions; short answer and critical thinking prompts to deepen understanding; real-world case studies; and chapter projects to apply learned concepts—all culminating in the application of chapter knowledge to real-world simulations! Designed with accessibility and flexibility in mind, like the core text, the companion Workbook is ideal for autonomous and distance learning environments. Whether you’re studying independently or as part of a classroom setting, this guide is your key to mastering the skills necessary for a rewarding career in health services administration. The Workbook to Accompany Plunkett’s Procedures for the Health Services Administrative Assistant 6e not only reinforces the foundational knowledge provided in the core text but also equips you with the practical skills and confidence needed to excel in the workplace. Step into your future with the comprehensive support of this resource, and prepare to make a meaningful contribution to the health care team. Unlock your potential and ensure your readiness for a successful career in health care administration with this indispensable companion workbook!
1. Workbook for Plunkett’s Procedures for the Canadian Medical Administrative Assistant - p. i 2. Cover image - p. i 3. Title page - p. ii 4. Table of Contents - p. iii 5. Copyright - p. iv 6. Preface - p. v 7. Reviewers - p. vi 8. To the student - p. ix 9. PART 1. Chapter Review - p. x 10. 1. Your future as a medical administrative assistant - p. 1 11. 2. Health associations and the law - p. 11 12. 3. Therapeutic communication - p. 21 13. 4. Telephone management and e-communication tools - p. 31 14. 5. Reception, booking appointments, and clinical responsibilities - p. 41 15. 6. Office correspondence: Mail, memos, letters, and envelopes - p. 51 16. 7. The procedures manual - p. 61 17. 8. Pharmacology - p. 71 18. 9. Health records and information management - p. 81 19. 10. The hospital environment, records, and reports - p. 91 20. 11. Health insurance plans - p. 101 21. 12. Financial records - p. 111 22. 13. Managing office supplies - p. 121 23. 14. Meetings and minutes - p. 131 24. 15. Your job search - p. 139 25. 16. Health care in an evolving environment - p. 147 26. PART 2. Workplace Simulations - p. 156 27. Simulation 1. Dr. Plunkett’s medical office - p. 157 28. Appendix 1A. Telephone log - p. 166 29. Appendix 1B. Patient database - p. 167 30. Appendix 1C. New patient registration form - p. 172 31. Appendix 1D. Appointment schedule - p. 174 32. Appendix 1E. Lab requisition form - p. 175 33. Appendix 1F. Signature - p. 177 34. Appendix 1G. X ray request form - p. 178 35. Appendix 1H. Referral letter template - p. 180 36. Appendix 1I. Specialist database - p. 181 37. Appendix 1J. Fax cover sheet - p. 183 38. Appendix 1K. Prescription - p. 184 39. Appendix 1L. Appointment cards - p. 185 40. Appendix 1M. Sick note template - p. 186 41. Appendix 1N. Invoice template - p. 187 42. Appendix 1O. Office supply order form - p. 188 43. Appendix 1P. Billing sheet - p. 189 44. Simulation 2. Ottawa integrated rehab clinic - p. 191 45. Appendix 2A. Phone messages - p. 199 46. Appendix 2B. Phone log - p. 200 47. Appendix 2C. Patient database - p. 201 48. Appendix 2D. New patient registration form - p. 206 49. Appendix 2E. Patient intake and history form: James Collins - p. 207 50. Appendix 2F. Patient intake and history form: Maria Lopez - p. 210 51. Appendix 2G. Patient intake and history form: Paul Nguyen - p. 213 52. Appendix 2H. Patient intake and history form: Jennifer Adams - p. 216 53. Appendix 2I. Appointment schedule template - p. 219 54. Appendix 2J. Release of information form - p. 220 55. Appendix 2K. Signature - p. 222 56. Appendix 2L. Imaging request - p. 223 57. Appendix 2M. Fax cover sheet - p. 224 58. Appendix 2N. Progress notes - p. 225 59. Appendix 2O. QuickDASH - p. 226 60. Appendix 2P. Invoice template - p. 228 61. Appendix 2Q. Clinic logos and details - p. 229 62. Appendix 2R. Office supply order form - p. 230 63. Simulation 3. Meadowdale general hospital - p. 231 64. Appendix 3A. Emergency admission report: John Bowman - p. 238 65. Appendix 3B. Hospital admission form - p. 239 66. Appendix 3C. Insurance card - p. 241 67. Appendix 3D. Patient database - p. 242 68. Appendix 3E. Signatures - p. 246 69. Appendix 3F. Physician order form - p. 247 70. Appendix 3G. Digital inpatient prescription - p. 248 71. Appendix 3H. Fax cover sheet - p. 249 72. Appendix 3I. Lab requisition form - p. 250 73. Appendix 3J. X ray imaging request form - p. 251 74. Appendix 3K. Vitals charting - p. 253 75. Appendix 3L. Vitals charting template - p. 254 76. Appendix 3M. Nursing progress notes - p. 255 77. Appendix 3N. Cardiology consultation - p. 256 78. Appendix 3O. Public health reporting form - p. 258 79. Appendix 3P. Discharge summary - p. 259 80. Appendix 3Q. Digital discharge prescription - p. 261 81. Appendix 3R. Specialist database - p. 262 82. Appendix 3S. Referral letter template - p. 265
