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1. Cover image - p. i 2. Title page - p. ii 3. Table of Contents - p. iii 4. Copyright - p. iv 5. Dedications - p. v 6. Abbreviations - p. vii 7. Preface to fourth edition - p. ix 8. List of Illustrations - p. xi 9. List of Tables - p. xii 10. 1. The role of the ward manager - p. 1 11. 2. Manage your time - p. 25 12. 3. Create a positive working environment - p. 45 13. 4. Manage staff performance - p. 65 14. 5. Make sure care is person centred - p. 91 15. 6. Manage your budget - p. 115 16. 7. Improve quality and safety - p. 131 17. 8. Instigate a rolling recruitment programme - p. 157 18. 9. Be politically aware - p. 173 19. 10. Look after yourself - p. 195 20. 11. Be a good role model - p. 211 21. 12. Manage your manager - p. 229 22. 13. Manage difficult situations - p. 247 23. 14. Manage challenging team behaviours - p. 269 24. 15. Get the best advice - p. 287 25. Index - p. 303
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1. Cover image - p. i 2. Title page - p. ii 3. Table of Contents - p. iii 4. Copyright - p. iv 5. Dedications - p. v 6. Abbreviations - p. vii 7. Preface to fourth edition - p. ix 8. List of Illustrations - p. xi 9. List of Tables - p. xii 10. 1. The role of the ward manager - p. 1 11. 2. Manage your time - p. 25 12. 3. Create a positive working environment - p. 45 13. 4. Manage staff performance - p. 65 14. 5. Make sure care is person centred - p. 91 15. 6. Manage your budget - p. 115 16. 7. Improve quality and safety - p. 131 17. 8. Instigate a rolling recruitment programme - p. 157 18. 9. Be politically aware - p. 173 19. 10. Look after yourself - p. 195 20. 11. Be a good role model - p. 211 21. 12. Manage your manager - p. 229 22. 13. Manage difficult situations - p. 247 23. 14. Manage challenging team behaviours - p. 269 24. 15. Get the best advice - p. 287 25. Index - p. 303
