Benchmarking Library, Information and Education Services: New Strategic Choices in Challenging Times provides the foundations of ongoing research in the development of collections and services. The book contributes to practical outputs of general benefit to the sector, including customers, clients or stakeholders, offering ideas for how to identify comparative strengths and weaknesses and improve or enhance present practices regardless of how well institutions currently perform. The centerpiece of the book is a description, report and analysis of a major international QB exercise that culminates in a set of good practice statements.
The benefits of the QB methodology are applicable to individual institutions. Because of the current global turbulence, individuals, leaders and whole institutions are keen to learn more about what is happening and how they can develop sustainable solutions to both immediate challenges and longer-term scenarios. These include an analysis of third sector organizations, e-libraries, marketing information services, vocational training in higher education, the creative arts, and the role of partnerships in organizational openness.
1. Chapter one : Qualitative benchmarking: an introduction - p. Page xxxii 2. Chapter two : Qualitative benchmarking in context: environment and outlook - p. Page 13 3. Chapter three : Why qualitative benchmarking? - p. Page 25 4. Chapter four : The four P’s framework: benchmarking across dissimilarities - p. Page 36 5. Part Two—The international benchmarking exercise - p. Page 49 6. Chapter five : The power of place - p. Page 107 7. Chapter six : Resilience, retention, and return of staff: the case of Stellenbosch University Library - p. Page 116 8. Chapter seven : Benchmarking on the fly and new ways of working: leveraging benefits from the pandemic experience - p. Page 122 9. Chapter eight : One library within one university: embedding a one library approach and vision - p. Page 142 10. Chapter nine : Cultivating agility and resilience over time - p. Page 157 11. Chapter ten : Library partnerships in an age of openness - p. Page 167 12. Chapter eleven : Lessons in leadership from third sector organizations - p. Page 181 13. Chapter twelve : Fast forward or digital mirage—benchmarking education system responses to COVID, and what comes after? - p. Page 200 14. Chapter thirteen : Planning for continuity, aiming for sustainability: libraries in the forefront of disruption - p. Page 212 15. Chapter fourteen : Benchmarking for effective services in Nigeria - p. Page 223 16. Chapter fifteen : Benchmarking the impact, quality, and value of an academic online e-Library - p. Page 236 17. Chapter sixteen : Information users as active prosumers: perspectives from social marketing and sociocultural value for academic libraries’ benchmarking processes - p. Page 261 18. Chapter seventeen : Supporting research information management: overcoming the inherent culture gap between traditional library ethics and the management of CRIS systems - p. Page 276 19. Chapter eighteen : Best practices for developing and disseminating audiovisual contents to promote library and information services - p. Page 292 20. Chapter nineteen : Life experience of mature students and its relevance to leaders in making good strategic choices in higher education - p. Page 306 21. Chapter twenty : Micro-credentials: need to be benchmarked across institutions - p. Page 325 22. Chapter twenty-one : Strategic planning for digital submissions for institutions with creative arts programs: considerations, challenges, and routes to benchmarking - p. Page 337 23. Chapter twenty-two : Qualitative benchmarking and the future - p. Page 351 24. Index - p. Page 361
Benchmarking Library, Information and Education Services: New Strategic Choices in Challenging Times provides the foundations of ongoing research in the development of collections and services. The book contributes to practical outputs of general benefit to the sector, including customers, clients or stakeholders, offering ideas for how to identify comparative strengths and weaknesses and improve or enhance present practices regardless of how well institutions currently perform. The centerpiece of the book is a description, report and analysis of a major international QB exercise that culminates in a set of good practice statements.
The benefits of the QB methodology are applicable to individual institutions. Because of the current global turbulence, individuals, leaders and whole institutions are keen to learn more about what is happening and how they can develop sustainable solutions to both immediate challenges and longer-term scenarios. These include an analysis of third sector organizations, e-libraries, marketing information services, vocational training in higher education, the creative arts, and the role of partnerships in organizational openness.
1. Chapter one : Qualitative benchmarking: an introduction - p. Page xxxii 2. Chapter two : Qualitative benchmarking in context: environment and outlook - p. Page 13 3. Chapter three : Why qualitative benchmarking? - p. Page 25 4. Chapter four : The four P’s framework: benchmarking across dissimilarities - p. Page 36 5. Part Two—The international benchmarking exercise - p. Page 49 6. Chapter five : The power of place - p. Page 107 7. Chapter six : Resilience, retention, and return of staff: the case of Stellenbosch University Library - p. Page 116 8. Chapter seven : Benchmarking on the fly and new ways of working: leveraging benefits from the pandemic experience - p. Page 122 9. Chapter eight : One library within one university: embedding a one library approach and vision - p. Page 142 10. Chapter nine : Cultivating agility and resilience over time - p. Page 157 11. Chapter ten : Library partnerships in an age of openness - p. Page 167 12. Chapter eleven : Lessons in leadership from third sector organizations - p. Page 181 13. Chapter twelve : Fast forward or digital mirage—benchmarking education system responses to COVID, and what comes after? - p. Page 200 14. Chapter thirteen : Planning for continuity, aiming for sustainability: libraries in the forefront of disruption - p. Page 212 15. Chapter fourteen : Benchmarking for effective services in Nigeria - p. Page 223 16. Chapter fifteen : Benchmarking the impact, quality, and value of an academic online e-Library - p. Page 236 17. Chapter sixteen : Information users as active prosumers: perspectives from social marketing and sociocultural value for academic libraries’ benchmarking processes - p. Page 261 18. Chapter seventeen : Supporting research information management: overcoming the inherent culture gap between traditional library ethics and the management of CRIS systems - p. Page 276 19. Chapter eighteen : Best practices for developing and disseminating audiovisual contents to promote library and information services - p. Page 292 20. Chapter nineteen : Life experience of mature students and its relevance to leaders in making good strategic choices in higher education - p. Page 306 21. Chapter twenty : Micro-credentials: need to be benchmarked across institutions - p. Page 325 22. Chapter twenty-one : Strategic planning for digital submissions for institutions with creative arts programs: considerations, challenges, and routes to benchmarking - p. Page 337 23. Chapter twenty-two : Qualitative benchmarking and the future - p. Page 351 24. Index - p. Page 361
