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Increase your opportunity for first-time success on the challenging emergency medicine board exam with this authoritative, highly illustrated review tool! Written and edited by contributors from the UCLA-affiliated residency programs, Emergency Medicine Board Review covers the full range of disorders, procedures, skills, and other core competencies that the emergency medicine physician needs to know. A bulleted, easy-to-read format supported by hundreds of high-quality images and questions make it the most efficient and effective way to study for certification and MOC exams and prepare for clinical practice.

  • Contains approximately 500 board-style, multiple-choice questions with full, discursive answers, and more than 300 clinical photos for effective visual learning.
  • Features up-to-date content in a streamlined, highly focused format with questions directly related to the board exam, both in print and online.
  • Covers all areas of the Emergency Medicine Model for certification and in-service exams, including devices (AICD, LVAD, pacemakers), infectious disease, pediatrics, rashes, toxicology, trauma, and more.
  • Includes key procedures such as airway management; neonatal, pediatric, adult cardiac arrest; vascular access; wound management; ultrasound; and procedural sedation.

1. Cover image - p. Cover 2. Title page - p. ii 3. Table of Contents - p. iii 4. Inside front cover - p. iii 5. Copyright - p. iii 6. Dedication - p. iii 7. Contributors - p. iii 8. Preface - p. iii 9. Contents - p. iii 10. List of Illustrations - p. iii 11. List of Tables - p. iii 12. SECTION ONE: Gastrointestinal - p. iii 13. Chapter 1: Esophagus - p. iii 14. Chapter 2: Gallbladder - p. 5 15. Chapter 3: Small bowel - p. 8 16. Chapter 4: Large bowel - p. 12 17. Chapter 5: Liver - p. 19 18. Chapter 6: Pancreas - p. 24 19. Chapter 7: Anorectal emergencies - p. 27 20. Chapter 8: Disorders of the spleen - p. 33 21. Chapter 9: Disorders of the stomach - p. 35 22. Chapter 10: Assorted gastrointestinal topics - p. 38 23. SECTION TWO: Cardiovascular - p. 40 24. Chapter 11: Cardiopulmonary arrest - p. 40 25. Chapter 12: Cardiac arrhythmias - p. 46 26. Chapter 13: Congenital heart disease - p. 54 27. Chapter 14: Valvular disorders - p. 60 28. Chapter 15: Diseases of the myocardium - p. 64 29. Chapter 16: Pericardial diseases - p. 68 30. Chapter 17: Disorders of circulation - p. 71 31. Chapter 18: Endocarditis - p. 75 32. Chapter 19: Hypertension - p. 79 33. Chapter 20: Implantable cardiac devices - p. 82 34. SECTION THREE: Cutaneous - p. 88 35. Chapter 21: Cancers of the skin - p. 88 36. Chapter 22: Ulcerative lesions - p. 92 37. Chapter 23: Dermatitis - p. 95 38. Chapter 24: Skin infections - p. 97 39. Chapter 25: Childhood exanthems - p. 104 40. Chapter 26: Maculopapular lesions - p. 107 41. Chapter 27: Papular and nodular lesions - p. 112 42. Chapter 28: Bullous and vesicular diseases - p. 115 43. SECTION FOUR: Metabolic/Endocrine - p. 118 44. Chapter 29: Acid–base disturbances - p. 118 45. Chapter 30: Adrenal and pituitary disorders - p. 123 46. Chapter 31: Fluid and electrolyte disorders - p. 127 47. Chapter 32: Glucose metabolism disorders - p. 134 48. Chapter 33: Thyroid emergencies - p. 138 49. Chapter 34: Nutritional deficiencies - p. 141 50. SECTION FIVE: Environmental - p. 144 51. Chapter 35: Bites and envenomations - p. 144 52. Chapter 36: Diving injuries - p. 150 53. Chapter 37: Radiation and electrical injuries - p. 153 54. Chapter 38: High-altitude illness - p. 158 55. Chapter 39: Drowning - p. 161 56. Chapter 40: Temperature-related illness - p. 163 57. SECTION SIX: HEENT - p. 170 58. Chapter 41: Ear emergencies - p. 170 59. Chapter 42: Nasal emergencies - p. 177 60. Chapter 43: Ophthalmology - p. 181 61. Chapter 44: Dental emergencies - p. 188 62. Chapter 45: Oropharyngeal emergencies - p. 192 63. SECTION SEVEN: Hematologic/Oncologic - p. 202 64. Chapter 46: Blood transfusion - p. 202 65. Chapter 47: Hemostatic disorders - p. 206 66. Chapter 48: Lymphomas - p. 216 67. Chapter 49: Pancytopenia - p. 220 68. Chapter 50: Red blood cell disorders - p. 222 69. Chapter 51: White blood cell disorders - p. 229 70. Chapter 52: Oncologic and hematologic emergencies - p. 234 71. SECTION EIGHT: Immune System - p. 244 72. Chapter 53: Systemic rheumatic disease - p. 244 73. Chapter 54: Hypersensitivity - p. 249 74. Chapter 55: Transplant-related problems - p. 252 75. Chapter 56: Immune complex disorders - p. 254 76. Chapter 57: Medication-induced immunosuppression - p. 257 77. SECTION NINE: Systemic Infectious Diseases - p. 260 78. Chapter 58: Sepsis, septic shock, and toxic shock syndrome - p. 260 79. Chapter 59: Systemic bacterial infections - p. 264 80. Chapter 60: Biological warfare agents - p. 270 81. Chapter 61: Fungal infections - p. 275 82. Chapter 62: Protozoa and parasites - p. 280 83. Chapter 63: Tick-borne illnesses - p. 284 84. Chapter 64: Viral infections - p. 290 85. Chapter 65: Emerging infections: Pandemic viruses - p. 296 86. Chapter 66: Drug resistance - p. 301 87. SECTION TEN: Musculoskeletal - p. 304 88. Chapter 67: Bone and joint infections - p. 304 89. Chapter 68: Bone tumors - p. 309 90. Chapter 69: Pathologic fractures - p. 315 91. Chapter 70: Disorders of the spine - p. 321 92. Chapter 71: Arthropathies - p. 323 93. Chapter 72: Joint disorders - p. 326 94. Chapter 73: Muscle abnormalities - p. 330 95. Chapter 74: Overuse syndromes - p. 333 96. Chapter 75: Soft tissue infections - p. 337 97. SECTION ELEVEN: Nervous System - p. 342 98. Chapter 76: Cranial nerve disorders - p. 342 99. Chapter 77: Demyelinating disorders - p. 346 100. Chapter 78: Disorders presenting with headache and associated symptoms - p. 348 101. Chapter 79: Seizures - p. 358 102. Chapter 80: Delirium - p. 360 103. Chapter 81: Spinal cord disorders - p. 362 104. Chapter 82: Peripheral nerve and neuromuscular junction disorders - p. 366 105. Chapter 83: Hemorrhagic stroke - p. 371 106. Chapter 84: Ischemic strokes and transient ischemic attacks (TIAs) - p. 374 107. Chapter 85: Vertigo - p. 377 108. Chapter 86: Hydrocephalus, intracranial hypertension, and shunt issues - p. 380 109. SECTION TWELVE: Obstetrics and Gynecology - p. 382 110. Chapter 87: Adult gynecology - p. 382 111. Chapter 88: Pediatric gynecologic emergencies - p. 389 112. Chapter 89: Normal pregnancy, labor, and delivery - p. 392 113. Chapter 90: Early pregnancy complications - p. 397 114. Chapter 91: Late pregnancy complications - p. 401 115. Chapter 92: Complications of delivery - p. 406 116. Chapter 93: Postpartum emergencies - p. 413 117. Chapter 94: The breastfeeding mother in the emergency department - p. 417 118. Chapter 95: Complications of assisted reproductive technology - p. 419 119. SECTION THIRTEEN: Psychobehavioral - p. 420 120. Chapter 96: Emergency care of psychiatric patients - p. 420 121. Chapter 97: Substance abuse and addiction - p. 424 122. Chapter 98: Mood and thought disorders - p. 427 123. Chapter 99: Eating disorders and personality disorders - p. 430 124. Chapter 100: Violence, abuse, and neglect - p. 433 125. Chapter 101: Side effects of selected psychiatric medications - p. 436 126. Chapter 102: Agitated delirium, delirium versus dementia - p. 439 127. Chapter 103: Anxiety disorders, factitious disorders, neurotic disorders - p. 443 128. SECTION FOURTEEN: Renal and Urogenital - p. 448 129. Chapter 104: Acute kidney injury - p. 448 130. Chapter 105: Chronic kidney disease - p. 454 131. Chapter 106: Dialysis-related emergencies - p. 457 132. Chapter 107: Renal transplant emergencies - p. 461 133. Chapter 108: Nephrolithiasis - p. 465 134. Chapter 109: Urogenital infections - p. 467 135. Chapter 110: Structural urogenital findings and emergencies - p. 481 136. Chapter 111: Proteinuria and hematuria - p. 488 137. SECTION FIFTEEN: Thoracic/Respiratory - p. 492 138. Chapter 112: Pleura, mediastinum, and chest wall - p. 492 139. Chapter 113: Acute respiratory distress syndrome and pulmonary hypertension - p. 497 140. Chapter 114: Obstructive and restrictive lung disease - p. 498 141. Chapter 115: Pulmonary embolism/infarct—septic embolic, VTE, and fat emboli - p. 503 142. Chapter 116: Pulmonary infections - p. 508 143. Chapter 117: Breast and lung tumors - p. 514 144. SECTION SIXTEEN: Toxicology - p. 516 145. Chapter 118: General toxicologic principles - p. 516 146. Chapter 119: Cardiovascular drugs - p. 519 147. Chapter 120: Analgesic toxicity - p. 523 148. Chapter 121: Local anesthetics - p. 528 149. Chapter 122: Hypoglycemics and insulin - p. 530 150. Chapter 123: Anticoagulants - p. 532 151. Chapter 124: Anticonvulsants and antidepressants - p. 534 152. Chapter 125: Antipsychotics, antiemetics, and lithium - p. 538 153. Chapter 126: Antimicrobials - p. 540 154. Chapter 127: Anticholinergic toxicity - p. 542 155. Chapter 128: Cholinergics: Nerve agents and organophosphates - p. 545 156. Chapter 129: Mushrooms, poisonous plants, and nutritional supplements - p. 546 157. Chapter 130: Toxic alcohols - p. 549 158. Chapter 131: Recreational drugs - p. 552 159. Chapter 132: Cellular asphyxiants - p. 553 160. Chapter 133: Heavy metals - p. 559 161. Chapter 134: Physical and chemical irritants - p. 562 162. SECTION SEVENTEEN: Trauma - p. 564 163. Chapter 135: Multiple trauma - p. 564 164. Chapter 136: Abdominal trauma - p. 572 165. Chapter 137: Chest trauma - p. 576 166. Chapter 138: Head trauma - p. 583 167. Chapter 139: Genitourinary trauma - p. 588 168. Chapter 140: Facial trauma - p. 594 169. Chapter 141: Spine and neck trauma - p. 600 170. Chapter 142: Ophthalmologic trauma - p. 606 171. Chapter 143: Pediatric trauma and fractures - p. 613 172. Chapter 144: Trauma in pregnancy - p. 618 173. Chapter 145: Orthopedic trauma - p. 622 174. SECTION EIGHTEEN: Procedures and Skills - p. 635 175. Chapter 146: Airway management - p. 635 176. Chapter 147: Cardiac arrest (adult, pediatric, neonate), ROSC - p. 642 177. Chapter 148: Central and intraosseous lines - p. 650 178. Chapter 149: Cardiovascular procedures - p. 652 179. Chapter 150: Wound management - p. 655 180. Chapter 151: Point-of-care ultrasound in the emergency department - p. 666 181. Chapter 152: Analgesia and procedural sedation - p. 671 182. SECTION NINETEEN: Other - p. 674 183. Chapter 153: Negotiation, conflict management, and violence in the emergency department - p. 674 184. Chapter 154: Medical errors, error disclosure, and delivering bad news - p. 679 185. Chapter 155: Capacity, consent, & AMA - p. 682 186. Chapter 156: Palliative care, advance directives, and hospice - p. 686 187. Chapter 157: Health insurance portability and accountability act (HIPAA) - p. 688 188. Chapter 158: Billing, coding, and reimbursement - p. 690 189. Chapter 159: Conflicts of interest, and resource stewardship - p. 694 190. Chapter 160: Risk: Liability, litigation, and malpractice insurance - p. 696 191. Chapter 161: Quality improvement and root cause analysis - p. 698 192. Chapter 162: Operational metrics and patient satisfaction - p. 700 193. Index - p. 702

Descripcion
Descripción

Increase your opportunity for first-time success on the challenging emergency medicine board exam with this authoritative, highly illustrated review tool! Written and edited by contributors from the UCLA-affiliated residency programs, Emergency Medicine Board Review covers the full range of disorders, procedures, skills, and other core competencies that the emergency medicine physician needs to know. A bulleted, easy-to-read format supported by hundreds of high-quality images and questions make it the most efficient and effective way to study for certification and MOC exams and prepare for clinical practice.

  • Contains approximately 500 board-style, multiple-choice questions with full, discursive answers, and more than 300 clinical photos for effective visual learning.
  • Features up-to-date content in a streamlined, highly focused format with questions directly related to the board exam, both in print and online.
  • Covers all areas of the Emergency Medicine Model for certification and in-service exams, including devices (AICD, LVAD, pacemakers), infectious disease, pediatrics, rashes, toxicology, trauma, and more.
  • Includes key procedures such as airway management; neonatal, pediatric, adult cardiac arrest; vascular access; wound management; ultrasound; and procedural sedation.

1. Cover image - p. Cover 2. Title page - p. ii 3. Table of Contents - p. iii 4. Inside front cover - p. iii 5. Copyright - p. iii 6. Dedication - p. iii 7. Contributors - p. iii 8. Preface - p. iii 9. Contents - p. iii 10. List of Illustrations - p. iii 11. List of Tables - p. iii 12. SECTION ONE: Gastrointestinal - p. iii 13. Chapter 1: Esophagus - p. iii 14. Chapter 2: Gallbladder - p. 5 15. Chapter 3: Small bowel - p. 8 16. Chapter 4: Large bowel - p. 12 17. Chapter 5: Liver - p. 19 18. Chapter 6: Pancreas - p. 24 19. Chapter 7: Anorectal emergencies - p. 27 20. Chapter 8: Disorders of the spleen - p. 33 21. Chapter 9: Disorders of the stomach - p. 35 22. Chapter 10: Assorted gastrointestinal topics - p. 38 23. SECTION TWO: Cardiovascular - p. 40 24. Chapter 11: Cardiopulmonary arrest - p. 40 25. Chapter 12: Cardiac arrhythmias - p. 46 26. Chapter 13: Congenital heart disease - p. 54 27. Chapter 14: Valvular disorders - p. 60 28. Chapter 15: Diseases of the myocardium - p. 64 29. Chapter 16: Pericardial diseases - p. 68 30. Chapter 17: Disorders of circulation - p. 71 31. Chapter 18: Endocarditis - p. 75 32. Chapter 19: Hypertension - p. 79 33. Chapter 20: Implantable cardiac devices - p. 82 34. SECTION THREE: Cutaneous - p. 88 35. Chapter 21: Cancers of the skin - p. 88 36. Chapter 22: Ulcerative lesions - p. 92 37. Chapter 23: Dermatitis - p. 95 38. Chapter 24: Skin infections - p. 97 39. Chapter 25: Childhood exanthems - p. 104 40. Chapter 26: Maculopapular lesions - p. 107 41. Chapter 27: Papular and nodular lesions - p. 112 42. Chapter 28: Bullous and vesicular diseases - p. 115 43. SECTION FOUR: Metabolic/Endocrine - p. 118 44. Chapter 29: Acid–base disturbances - p. 118 45. Chapter 30: Adrenal and pituitary disorders - p. 123 46. Chapter 31: Fluid and electrolyte disorders - p. 127 47. Chapter 32: Glucose metabolism disorders - p. 134 48. Chapter 33: Thyroid emergencies - p. 138 49. Chapter 34: Nutritional deficiencies - p. 141 50. SECTION FIVE: Environmental - p. 144 51. Chapter 35: Bites and envenomations - p. 144 52. Chapter 36: Diving injuries - p. 150 53. Chapter 37: Radiation and electrical injuries - p. 153 54. Chapter 38: High-altitude illness - p. 158 55. Chapter 39: Drowning - p. 161 56. Chapter 40: Temperature-related illness - p. 163 57. SECTION SIX: HEENT - p. 170 58. Chapter 41: Ear emergencies - p. 170 59. Chapter 42: Nasal emergencies - p. 177 60. Chapter 43: Ophthalmology - p. 181 61. Chapter 44: Dental emergencies - p. 188 62. Chapter 45: Oropharyngeal emergencies - p. 192 63. SECTION SEVEN: Hematologic/Oncologic - p. 202 64. Chapter 46: Blood transfusion - p. 202 65. Chapter 47: Hemostatic disorders - p. 206 66. Chapter 48: Lymphomas - p. 216 67. Chapter 49: Pancytopenia - p. 220 68. Chapter 50: Red blood cell disorders - p. 222 69. Chapter 51: White blood cell disorders - p. 229 70. Chapter 52: Oncologic and hematologic emergencies - p. 234 71. SECTION EIGHT: Immune System - p. 244 72. Chapter 53: Systemic rheumatic disease - p. 244 73. Chapter 54: Hypersensitivity - p. 249 74. Chapter 55: Transplant-related problems - p. 252 75. Chapter 56: Immune complex disorders - p. 254 76. Chapter 57: Medication-induced immunosuppression - p. 257 77. SECTION NINE: Systemic Infectious Diseases - p. 260 78. Chapter 58: Sepsis, septic shock, and toxic shock syndrome - p. 260 79. Chapter 59: Systemic bacterial infections - p. 264 80. Chapter 60: Biological warfare agents - p. 270 81. Chapter 61: Fungal infections - p. 275 82. Chapter 62: Protozoa and parasites - p. 280 83. Chapter 63: Tick-borne illnesses - p. 284 84. Chapter 64: Viral infections - p. 290 85. Chapter 65: Emerging infections: Pandemic viruses - p. 296 86. Chapter 66: Drug resistance - p. 301 87. SECTION TEN: Musculoskeletal - p. 304 88. Chapter 67: Bone and joint infections - p. 304 89. Chapter 68: Bone tumors - p. 309 90. Chapter 69: Pathologic fractures - p. 315 91. Chapter 70: Disorders of the spine - p. 321 92. Chapter 71: Arthropathies - p. 323 93. Chapter 72: Joint disorders - p. 326 94. Chapter 73: Muscle abnormalities - p. 330 95. Chapter 74: Overuse syndromes - p. 333 96. Chapter 75: Soft tissue infections - p. 337 97. SECTION ELEVEN: Nervous System - p. 342 98. Chapter 76: Cranial nerve disorders - p. 342 99. Chapter 77: Demyelinating disorders - p. 346 100. Chapter 78: Disorders presenting with headache and associated symptoms - p. 348 101. Chapter 79: Seizures - p. 358 102. Chapter 80: Delirium - p. 360 103. Chapter 81: Spinal cord disorders - p. 362 104. Chapter 82: Peripheral nerve and neuromuscular junction disorders - p. 366 105. Chapter 83: Hemorrhagic stroke - p. 371 106. Chapter 84: Ischemic strokes and transient ischemic attacks (TIAs) - p. 374 107. Chapter 85: Vertigo - p. 377 108. Chapter 86: Hydrocephalus, intracranial hypertension, and shunt issues - p. 380 109. SECTION TWELVE: Obstetrics and Gynecology - p. 382 110. Chapter 87: Adult gynecology - p. 382 111. Chapter 88: Pediatric gynecologic emergencies - p. 389 112. Chapter 89: Normal pregnancy, labor, and delivery - p. 392 113. Chapter 90: Early pregnancy complications - p. 397 114. Chapter 91: Late pregnancy complications - p. 401 115. Chapter 92: Complications of delivery - p. 406 116. Chapter 93: Postpartum emergencies - p. 413 117. Chapter 94: The breastfeeding mother in the emergency department - p. 417 118. Chapter 95: Complications of assisted reproductive technology - p. 419 119. SECTION THIRTEEN: Psychobehavioral - p. 420 120. Chapter 96: Emergency care of psychiatric patients - p. 420 121. Chapter 97: Substance abuse and addiction - p. 424 122. Chapter 98: Mood and thought disorders - p. 427 123. Chapter 99: Eating disorders and personality disorders - p. 430 124. Chapter 100: Violence, abuse, and neglect - p. 433 125. Chapter 101: Side effects of selected psychiatric medications - p. 436 126. Chapter 102: Agitated delirium, delirium versus dementia - p. 439 127. Chapter 103: Anxiety disorders, factitious disorders, neurotic disorders - p. 443 128. SECTION FOURTEEN: Renal and Urogenital - p. 448 129. Chapter 104: Acute kidney injury - p. 448 130. Chapter 105: Chronic kidney disease - p. 454 131. Chapter 106: Dialysis-related emergencies - p. 457 132. Chapter 107: Renal transplant emergencies - p. 461 133. Chapter 108: Nephrolithiasis - p. 465 134. Chapter 109: Urogenital infections - p. 467 135. Chapter 110: Structural urogenital findings and emergencies - p. 481 136. Chapter 111: Proteinuria and hematuria - p. 488 137. SECTION FIFTEEN: Thoracic/Respiratory - p. 492 138. Chapter 112: Pleura, mediastinum, and chest wall - p. 492 139. Chapter 113: Acute respiratory distress syndrome and pulmonary hypertension - p. 497 140. Chapter 114: Obstructive and restrictive lung disease - p. 498 141. Chapter 115: Pulmonary embolism/infarct—septic embolic, VTE, and fat emboli - p. 503 142. Chapter 116: Pulmonary infections - p. 508 143. Chapter 117: Breast and lung tumors - p. 514 144. SECTION SIXTEEN: Toxicology - p. 516 145. Chapter 118: General toxicologic principles - p. 516 146. Chapter 119: Cardiovascular drugs - p. 519 147. Chapter 120: Analgesic toxicity - p. 523 148. Chapter 121: Local anesthetics - p. 528 149. Chapter 122: Hypoglycemics and insulin - p. 530 150. Chapter 123: Anticoagulants - p. 532 151. Chapter 124: Anticonvulsants and antidepressants - p. 534 152. Chapter 125: Antipsychotics, antiemetics, and lithium - p. 538 153. Chapter 126: Antimicrobials - p. 540 154. Chapter 127: Anticholinergic toxicity - p. 542 155. Chapter 128: Cholinergics: Nerve agents and organophosphates - p. 545 156. Chapter 129: Mushrooms, poisonous plants, and nutritional supplements - p. 546 157. Chapter 130: Toxic alcohols - p. 549 158. Chapter 131: Recreational drugs - p. 552 159. Chapter 132: Cellular asphyxiants - p. 553 160. Chapter 133: Heavy metals - p. 559 161. Chapter 134: Physical and chemical irritants - p. 562 162. SECTION SEVENTEEN: Trauma - p. 564 163. Chapter 135: Multiple trauma - p. 564 164. Chapter 136: Abdominal trauma - p. 572 165. Chapter 137: Chest trauma - p. 576 166. Chapter 138: Head trauma - p. 583 167. Chapter 139: Genitourinary trauma - p. 588 168. Chapter 140: Facial trauma - p. 594 169. Chapter 141: Spine and neck trauma - p. 600 170. Chapter 142: Ophthalmologic trauma - p. 606 171. Chapter 143: Pediatric trauma and fractures - p. 613 172. Chapter 144: Trauma in pregnancy - p. 618 173. Chapter 145: Orthopedic trauma - p. 622 174. SECTION EIGHTEEN: Procedures and Skills - p. 635 175. Chapter 146: Airway management - p. 635 176. Chapter 147: Cardiac arrest (adult, pediatric, neonate), ROSC - p. 642 177. Chapter 148: Central and intraosseous lines - p. 650 178. Chapter 149: Cardiovascular procedures - p. 652 179. Chapter 150: Wound management - p. 655 180. Chapter 151: Point-of-care ultrasound in the emergency department - p. 666 181. Chapter 152: Analgesia and procedural sedation - p. 671 182. SECTION NINETEEN: Other - p. 674 183. Chapter 153: Negotiation, conflict management, and violence in the emergency department - p. 674 184. Chapter 154: Medical errors, error disclosure, and delivering bad news - p. 679 185. Chapter 155: Capacity, consent, & AMA - p. 682 186. Chapter 156: Palliative care, advance directives, and hospice - p. 686 187. Chapter 157: Health insurance portability and accountability act (HIPAA) - p. 688 188. Chapter 158: Billing, coding, and reimbursement - p. 690 189. Chapter 159: Conflicts of interest, and resource stewardship - p. 694 190. Chapter 160: Risk: Liability, litigation, and malpractice insurance - p. 696 191. Chapter 161: Quality improvement and root cause analysis - p. 698 192. Chapter 162: Operational metrics and patient satisfaction - p. 700 193. Index - p. 702

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