Gain the skills needed to successfully manage a modern dental practice! Practice Management for the Dental Team, Tenth Edition, is a comprehensive, one-stop resource that presents practical information on everything from managing patients to running the business. This unique text covers a wide range of dental office skills which are mapped to the Dental Assisting National Board (DANB) test blueprint, including technology, communications, appointment setting, dental charting, business office procedures, financial arrangements, and more! New to this edition are workbook exercises at the end of the text that allow you to learn the material and then practice it with review questions and practical exercises. In addition, this is the only product on the market that includes Eaglesoft® screen shots and practice management software for a fully realistic office experience.
1. Practice Management for the Dental Team - p. i 2. Cover image - p. i 3. Title page - p. ii 4. Table of Contents - p. iii 5. Copyright - p. iv 6. Contributors and Reviewers - p. v 7. Dedication - p. vii 8. Preface - p. ix 9. Acknowledgments - p. xi 10. List of Illustrations - p. xiii 11. List of Tables - p. xiv 12. PART I. Dentistry as a Business - p. xiv 13. 1. The dental team in the business of dentistry - p. 1 14. 2. Dental team management - p. 15 15. 3. Patient management - p. 38 16. 4. Legal and ethical issues in the dental business office - p. 55 17. 5. Information technology in the business office - p. 75 18. 6. Business office design and equipment placement - p. 98 19. PART II. Communication Management - p. 110 20. 7. Working with dental office documents - p. 111 21. 8. Business record storage - p. 136 22. 9. Written communications - p. 144 23. 10. Telecommunications - p. 184 24. PART III. Business Office Systems - p. 201 25. 11. Appointment management systems - p. 202 26. 12. Inventory systems and supply ordering - p. 224 27. 13. Recall systems - p. 239 28. 14. Third-party reimbursement and coding - p. 245 29. 15. Financial systems: Accounts Receivable - p. 258 30. 16. Additional financial systems - p. 273 31. 17. Infection prevention and control and care of hazardous materials - p. 304 32. PART IV. The Dental Assistant and the Workplace - p. 327 33. 18. Planning and managing your career path - p. 328 34. Appendices - p. 357 35. Appendix A. Prefixes and suffixes - p. 358 36. Appendix B. Abbreviations - p. 365 37. Appendix C. Dental terminology - p. 369 38. Index - p. 375 39. Workbook - p. 385 40. 1. Workbook: The dental team in the business of dentistry - p. 386 41. 2. Workbook: Dental team management - p. 389 42. 3. Workbook: Patient management - p. 395 43. 4. Workbook: Legal and ethical issues in the dental business office - p. 400 44. 5. Workbook: Information technology in the business office - p. 405 45. 6. Workbook: Business office design and equipment placement - p. 408 46. 7. Workbook: Working with dental office documents - p. 411 47. 8. Workbook: Business record storage - p. 418 48. 9. Workbook: Written communications - p. 422 49. 10. Workbook: Telecommunications - p. 431 50. 11. Workbook: Appointment management systems - p. 436 51. 12. Workbook: Inventory systems and supply ordering - p. 440 52. 13. Workbook: Recall systems - p. 443 53. 14. Workbook: Third party reimbursement and coding - p. 446 54. 15. Workbook: Financial systems: Accounts Receivable - p. 450 55. 16. Workbook: Other financial systems - p. 456 56. 17. Workbook: Infection prevention and control and care of hazardous materials - p. 465 57. 18. Workbook: Planning and managing your career path - p. 471
Gain the skills needed to successfully manage a modern dental practice! Practice Management for the Dental Team, Tenth Edition, is a comprehensive, one-stop resource that presents practical information on everything from managing patients to running the business. This unique text covers a wide range of dental office skills which are mapped to the Dental Assisting National Board (DANB) test blueprint, including technology, communications, appointment setting, dental charting, business office procedures, financial arrangements, and more! New to this edition are workbook exercises at the end of the text that allow you to learn the material and then practice it with review questions and practical exercises. In addition, this is the only product on the market that includes Eaglesoft® screen shots and practice management software for a fully realistic office experience.
1. Practice Management for the Dental Team - p. i 2. Cover image - p. i 3. Title page - p. ii 4. Table of Contents - p. iii 5. Copyright - p. iv 6. Contributors and Reviewers - p. v 7. Dedication - p. vii 8. Preface - p. ix 9. Acknowledgments - p. xi 10. List of Illustrations - p. xiii 11. List of Tables - p. xiv 12. PART I. Dentistry as a Business - p. xiv 13. 1. The dental team in the business of dentistry - p. 1 14. 2. Dental team management - p. 15 15. 3. Patient management - p. 38 16. 4. Legal and ethical issues in the dental business office - p. 55 17. 5. Information technology in the business office - p. 75 18. 6. Business office design and equipment placement - p. 98 19. PART II. Communication Management - p. 110 20. 7. Working with dental office documents - p. 111 21. 8. Business record storage - p. 136 22. 9. Written communications - p. 144 23. 10. Telecommunications - p. 184 24. PART III. Business Office Systems - p. 201 25. 11. Appointment management systems - p. 202 26. 12. Inventory systems and supply ordering - p. 224 27. 13. Recall systems - p. 239 28. 14. Third-party reimbursement and coding - p. 245 29. 15. Financial systems: Accounts Receivable - p. 258 30. 16. Additional financial systems - p. 273 31. 17. Infection prevention and control and care of hazardous materials - p. 304 32. PART IV. The Dental Assistant and the Workplace - p. 327 33. 18. Planning and managing your career path - p. 328 34. Appendices - p. 357 35. Appendix A. Prefixes and suffixes - p. 358 36. Appendix B. Abbreviations - p. 365 37. Appendix C. Dental terminology - p. 369 38. Index - p. 375 39. Workbook - p. 385 40. 1. Workbook: The dental team in the business of dentistry - p. 386 41. 2. Workbook: Dental team management - p. 389 42. 3. Workbook: Patient management - p. 395 43. 4. Workbook: Legal and ethical issues in the dental business office - p. 400 44. 5. Workbook: Information technology in the business office - p. 405 45. 6. Workbook: Business office design and equipment placement - p. 408 46. 7. Workbook: Working with dental office documents - p. 411 47. 8. Workbook: Business record storage - p. 418 48. 9. Workbook: Written communications - p. 422 49. 10. Workbook: Telecommunications - p. 431 50. 11. Workbook: Appointment management systems - p. 436 51. 12. Workbook: Inventory systems and supply ordering - p. 440 52. 13. Workbook: Recall systems - p. 443 53. 14. Workbook: Third party reimbursement and coding - p. 446 54. 15. Workbook: Financial systems: Accounts Receivable - p. 450 55. 16. Workbook: Other financial systems - p. 456 56. 17. Workbook: Infection prevention and control and care of hazardous materials - p. 465 57. 18. Workbook: Planning and managing your career path - p. 471
