Learn the art of leading a successful veterinary practice! Practice Management for the Veterinary Team: Front Office, Operations, and Development, 4th Edition, covers critical practice management subjects such as team leadership, inventory management, appointment management, team development, and providing an exceptional client experience through solid communication techniques. This edition includes revised and updated chapters on leadership, the veterinary team, professional growth and development, and medical record management. New to this edition are chapters covering telehealth and practice management software. This complete guide to veterinary practice management features step-by-step instructions, making it easier to learn essential practice management tasks.
1. Title of Book - p. i 2. Cover image - p. i 3. Title page - p. ii 4. Table of Contents - p. iii 5. Evolve Student Resources - p. iii 6. Copyright - p. iv 7. Dedication - p. v 8. Preface - p. vii 9. Acknowledgments - p. ix 10. Section I: Veterinary Practice Team and Development - p. x 11. 1. The Heart of Veterinary Medicine - p. 3 12. 2. The Leadership Team - p. 13 13. 3. The Veterinary Team and Front Office Procedures - p. 33 14. 4. Human Resources in the Veterinary Practice - p. 55 15. 5. Veterinary Ethics and Legal Issues - p. 95 16. 6. Professional Development - p. 107 17. 7. Telemedicine - p. 121 18. 8. Practice Integrated Management Software - p. 127 19. 9. Medical Records Management - p. 139 20. Section II: Veterinary Operations - p. 147 21. 10. Appointment Management - p. 151 22. 11. The Client Experience - p. 163 23. 12. Marketing - p. 195 24. 13. Inventory Management - p. 217 25. 14. Controlled Substances - p. 235 26. 15. Safety in the Veterinary Practice - p. 249 27. 16. Finance Management - p. 279 28. 17. Strategic Planning - p. 311 29. Abbreviations - p. 323 30. Glossary - p. 325 31. Index - p. 331
Learn the art of leading a successful veterinary practice! Practice Management for the Veterinary Team: Front Office, Operations, and Development, 4th Edition, covers critical practice management subjects such as team leadership, inventory management, appointment management, team development, and providing an exceptional client experience through solid communication techniques. This edition includes revised and updated chapters on leadership, the veterinary team, professional growth and development, and medical record management. New to this edition are chapters covering telehealth and practice management software. This complete guide to veterinary practice management features step-by-step instructions, making it easier to learn essential practice management tasks.
1. Title of Book - p. i 2. Cover image - p. i 3. Title page - p. ii 4. Table of Contents - p. iii 5. Evolve Student Resources - p. iii 6. Copyright - p. iv 7. Dedication - p. v 8. Preface - p. vii 9. Acknowledgments - p. ix 10. Section I: Veterinary Practice Team and Development - p. x 11. 1. The Heart of Veterinary Medicine - p. 3 12. 2. The Leadership Team - p. 13 13. 3. The Veterinary Team and Front Office Procedures - p. 33 14. 4. Human Resources in the Veterinary Practice - p. 55 15. 5. Veterinary Ethics and Legal Issues - p. 95 16. 6. Professional Development - p. 107 17. 7. Telemedicine - p. 121 18. 8. Practice Integrated Management Software - p. 127 19. 9. Medical Records Management - p. 139 20. Section II: Veterinary Operations - p. 147 21. 10. Appointment Management - p. 151 22. 11. The Client Experience - p. 163 23. 12. Marketing - p. 195 24. 13. Inventory Management - p. 217 25. 14. Controlled Substances - p. 235 26. 15. Safety in the Veterinary Practice - p. 249 27. 16. Finance Management - p. 279 28. 17. Strategic Planning - p. 311 29. Abbreviations - p. 323 30. Glossary - p. 325 31. Index - p. 331
