With proven techniques and professional insight, this one-of-a-kind resource is your complete guide to ensuring both effective patient care and sound business practices in the medical facility. From the front office to financial management, each detailed chapter addresses the interpersonal and administrative concerns you’ll face in the management of a medical office, accompanied by realistic forms, letters, and procedural policies that help you prepare for on-the-job success. This new edition keeps you up to date on emerging developments in billing and coding, documentation, ethical and legal issues, and technological advances to help you keep your medical office at the forefront of the competitive health care field.
1. INTRODUCTION - p. 212 2. DOCUMENTATION - p. 212 3. AUDITS - p. 240 4. EXERCISES - p. 251 5. Chapter 9: Ethical and Legal Issues - p. 253 6. Chapter 10: Health Care Technology - p. 285 7. Chapter 11: Safety and Health - p. 311 8. Chapter 12: Responsibilities of the Manager - p. 327 9. MISSION STATEMENT FOR THE MEDICAL OFFICE - p. 328 10. THE PHYSICIAN-ADMINISTRATOR RELATIONSHIP - p. 328 11. A HARD ACT TO FOLLOW - p. 329 12. TWELVE SIGNS OF A GREAT OFFICE MANAGER - p. 331 13. THE FOUR GOALS OF A MEDICAL OFFICE MANAGER - p. 332 14. AREAS OF EXPERTISE - p. 332 15. MANAGEMENT PRINCIPLES TO LIVE BY - p. 332 16. LEADERSHIP VERSUS MANAGEMENT - p. 333 17. LEADERSHIP AND THE MEDICAL OFFICE MANAGER - p. 333 18. THE IMPAIRED PHYSICIAN - p. 339 19. POLICY AND PROCEDURE MANUALS THAT WORK - p. 341 20. EMPLOYMENT LAWS - p. 341 21. THE HEALTH CARE CONSULTANT - p. 342 22. A PROJECT LIST THAT CAN KEEP YOU ON TARGET - p. 343 23. PHYSICIAN CREDENTIALING - p. 343 24. CONDOLENCES - p. 347 25. MEMO WRITING MADE EASY - p. 347 26. MANAGING DESK CLUTTER - p. 348 27. BUSINESS FILES - p. 348 28. STAFF MEETINGS - p. 349 29. PATIENT’S BILL OF RIGHTS - p. 351 30. PRACTICE MERGERS - p. 351 31. SNAP DECISIONS: HARMFUL OR HELPFUL? - p. 353 32. NATIONAL PRACTITIONER DATA BANK - p. 353 33. PHYSICIAN’S CV: THAT FIRST IMPRESSION - p. 354 34. COMMUNICATION ESSENTIALS - p. 354 35. PURCHASING POWER: BUYING EQUIPMENT, FURNITURE, AND OFFICE SUPPLIES - p. 355 36. EMPLOYEE THEFT - p. 361 37. WORKFORCE TESTING - p. 363 38. OTHER OFFICE INSURANCE - p. 363 39. THE FACILITY - p. 364 40. EXERCISES - p. 370 41. Chapter 13: Outpatient Services, Ambulatory Surgery Centers, and Hospitals - p. 373 42. Chapter 14: The Financial Side - p. 399 43. Chapter 15: Medical Marketing - p. 419 44. Appendix A: Sample Employee Pension Plan Booklet - p. 443 45. Appendix B: Medicare Carriers - p. 448 46. Appendix C: Internet Websites for Health Care Professionals - p. 451 47. Appendix D: Abbreviations and Symbols Used in the Medical Office - p. 453 48. Appendix E: Patient Information Handbook for Central City Gastroenterology Associates - p. 455 49. Appendix F: Central City Medical Associates Office Procedure and Policy Manual - p. 458 50. Appendix G: Answers to Chapter Exercises - p. 462 51. Appendix H: Sample Encounter Form - p. 475 52. Appendix I: Audit Summary Report - p. 477 53. Glossary - p. 489 54. Index - p. 493
With proven techniques and professional insight, this one-of-a-kind resource is your complete guide to ensuring both effective patient care and sound business practices in the medical facility. From the front office to financial management, each detailed chapter addresses the interpersonal and administrative concerns you’ll face in the management of a medical office, accompanied by realistic forms, letters, and procedural policies that help you prepare for on-the-job success. This new edition keeps you up to date on emerging developments in billing and coding, documentation, ethical and legal issues, and technological advances to help you keep your medical office at the forefront of the competitive health care field.
1. INTRODUCTION - p. 212 2. DOCUMENTATION - p. 212 3. AUDITS - p. 240 4. EXERCISES - p. 251 5. Chapter 9: Ethical and Legal Issues - p. 253 6. Chapter 10: Health Care Technology - p. 285 7. Chapter 11: Safety and Health - p. 311 8. Chapter 12: Responsibilities of the Manager - p. 327 9. MISSION STATEMENT FOR THE MEDICAL OFFICE - p. 328 10. THE PHYSICIAN-ADMINISTRATOR RELATIONSHIP - p. 328 11. A HARD ACT TO FOLLOW - p. 329 12. TWELVE SIGNS OF A GREAT OFFICE MANAGER - p. 331 13. THE FOUR GOALS OF A MEDICAL OFFICE MANAGER - p. 332 14. AREAS OF EXPERTISE - p. 332 15. MANAGEMENT PRINCIPLES TO LIVE BY - p. 332 16. LEADERSHIP VERSUS MANAGEMENT - p. 333 17. LEADERSHIP AND THE MEDICAL OFFICE MANAGER - p. 333 18. THE IMPAIRED PHYSICIAN - p. 339 19. POLICY AND PROCEDURE MANUALS THAT WORK - p. 341 20. EMPLOYMENT LAWS - p. 341 21. THE HEALTH CARE CONSULTANT - p. 342 22. A PROJECT LIST THAT CAN KEEP YOU ON TARGET - p. 343 23. PHYSICIAN CREDENTIALING - p. 343 24. CONDOLENCES - p. 347 25. MEMO WRITING MADE EASY - p. 347 26. MANAGING DESK CLUTTER - p. 348 27. BUSINESS FILES - p. 348 28. STAFF MEETINGS - p. 349 29. PATIENT’S BILL OF RIGHTS - p. 351 30. PRACTICE MERGERS - p. 351 31. SNAP DECISIONS: HARMFUL OR HELPFUL? - p. 353 32. NATIONAL PRACTITIONER DATA BANK - p. 353 33. PHYSICIAN’S CV: THAT FIRST IMPRESSION - p. 354 34. COMMUNICATION ESSENTIALS - p. 354 35. PURCHASING POWER: BUYING EQUIPMENT, FURNITURE, AND OFFICE SUPPLIES - p. 355 36. EMPLOYEE THEFT - p. 361 37. WORKFORCE TESTING - p. 363 38. OTHER OFFICE INSURANCE - p. 363 39. THE FACILITY - p. 364 40. EXERCISES - p. 370 41. Chapter 13: Outpatient Services, Ambulatory Surgery Centers, and Hospitals - p. 373 42. Chapter 14: The Financial Side - p. 399 43. Chapter 15: Medical Marketing - p. 419 44. Appendix A: Sample Employee Pension Plan Booklet - p. 443 45. Appendix B: Medicare Carriers - p. 448 46. Appendix C: Internet Websites for Health Care Professionals - p. 451 47. Appendix D: Abbreviations and Symbols Used in the Medical Office - p. 453 48. Appendix E: Patient Information Handbook for Central City Gastroenterology Associates - p. 455 49. Appendix F: Central City Medical Associates Office Procedure and Policy Manual - p. 458 50. Appendix G: Answers to Chapter Exercises - p. 462 51. Appendix H: Sample Encounter Form - p. 475 52. Appendix I: Audit Summary Report - p. 477 53. Glossary - p. 489 54. Index - p. 493
