Master critical thinking, effective communication, and common tasks such as scheduling, record keeping, and insurance processing with The Administrative Dental Assistant, 5th Edition. This complete learning package is used to train dental assistants in a wide variety of settings — from traditional classroom programs to on-the-job training to use as a review tool for practitioners — to become competent administrative assistants in a dental office. As it guides you through the functions of today’s dental business office, you will learn how to organize tasks, complete procedures, and acquire a professional outlook toward dentistry along the way. Supplemented with online study tools, a companion workbook (sold separately), and access to Dentrix, this edition features updated artwork and new content on dental office technology, communication and social media, and more.
1. Part I: Introduction to the Dental Profession - p. xiv 2. 1: Orientation to the Dental Profession - p. xiv 3. 2: Dental Basics - p. 15 4. Part II: Communication Skills: Principles and Practices - p. 39 5. 3: Communication Skills and Tools - p. 39 6. 4: Written Correspondence and Electronic Communication - p. 54 7. 5: Patient Relations - p. 73 8. 6: Dental Healthcare Team Communications - p. 83 9. Part III: Managing Dental Office Systems - p. 91 10. 7: Computerized Dental Practice - p. 91 11. 8: Patient Clinical Records - p. 107 12. 9: Information Management and Security - p. 138 13. 10: Dental Patient Scheduling - p. 155 14. 11: Continuing Care Program (Recall or Re-Care Systems) - p. 168 15. 12: Inventory Management - p. 178 16. 13: Office Equipment - p. 195 17. Part IV: Managing Dental Office Finances - p. 206 18. 14: Financial Arrangement and Collection Procedures - p. 206 19. 15: Dental Insurance Processing - p. 219 20. 16: Bookkeeping Procedures: Accounts Payable - p. 242 21. 17: Bookkeeping Procedures: Accounts Receivable - p. 265 22. Part V: Managing Your Career - p. 279 23. 18: Employment Strategies - p. 279 24. Glossary - p. 293 25. Index - p. 305
Master critical thinking, effective communication, and common tasks such as scheduling, record keeping, and insurance processing with The Administrative Dental Assistant, 5th Edition. This complete learning package is used to train dental assistants in a wide variety of settings — from traditional classroom programs to on-the-job training to use as a review tool for practitioners — to become competent administrative assistants in a dental office. As it guides you through the functions of today’s dental business office, you will learn how to organize tasks, complete procedures, and acquire a professional outlook toward dentistry along the way. Supplemented with online study tools, a companion workbook (sold separately), and access to Dentrix, this edition features updated artwork and new content on dental office technology, communication and social media, and more.
1. Part I: Introduction to the Dental Profession - p. xiv 2. 1: Orientation to the Dental Profession - p. xiv 3. 2: Dental Basics - p. 15 4. Part II: Communication Skills: Principles and Practices - p. 39 5. 3: Communication Skills and Tools - p. 39 6. 4: Written Correspondence and Electronic Communication - p. 54 7. 5: Patient Relations - p. 73 8. 6: Dental Healthcare Team Communications - p. 83 9. Part III: Managing Dental Office Systems - p. 91 10. 7: Computerized Dental Practice - p. 91 11. 8: Patient Clinical Records - p. 107 12. 9: Information Management and Security - p. 138 13. 10: Dental Patient Scheduling - p. 155 14. 11: Continuing Care Program (Recall or Re-Care Systems) - p. 168 15. 12: Inventory Management - p. 178 16. 13: Office Equipment - p. 195 17. Part IV: Managing Dental Office Finances - p. 206 18. 14: Financial Arrangement and Collection Procedures - p. 206 19. 15: Dental Insurance Processing - p. 219 20. 16: Bookkeeping Procedures: Accounts Payable - p. 242 21. 17: Bookkeeping Procedures: Accounts Receivable - p. 265 22. Part V: Managing Your Career - p. 279 23. 18: Employment Strategies - p. 279 24. Glossary - p. 293 25. Index - p. 305
