Essential guide to better communication in practice
Communication is a core skill for all healthcare professionals, regardless of their specific discipline. The fifth edition ofCommunication: Core Interpersonal Skills for Healthcare Professionalsprovides a comprehensive introduction that will be invaluable for students undertaking any training program in health.
The book guides students toward an understanding of all the basic communication techniques and skills they will need in practice. They will learn to develop self-awareness about the impact their words and actions might have on others, use a person-centred model to reconstruct their communication style and approach, and then apply their new knowledge and skills to real-life scenarios.
Easy to read and logically ordered over four sections, this book will guide students towards developing lifelong communication skills that will ultimately enable optimal person-centred care, successful therapeutic relationships and positive patient outcomes.
1. 3. The specific goals of communication for healthcare professionals: 1 Introductions and providing information - p. 29 2. 4. The specific goals of communication for healthcare professionals: 2 Questioning, comforting and confronting - p. 41 3. 5. The specific goals of communication for healthcare professionals: 3 Effective conclusions of interactions and services: Negotiating closure - p. 56 4. Section 2. Achieving effective communication by developing awareness within the healthcare professional - p. 67 5. 6. Awareness of and the need for reflective practice in healthcare communication - p. 68 6. 7. Awareness of self to enhance healthcare communication - p. 87 7. 8. Awareness of how personal assumptions affect healthcare communication - p. 104 8. 9. Awareness of the whole “person/s” for healthcare communication - p. 116 9. 10. Awareness of the effects of non-verbal communication for the healthcare professional - p. 134 10. 11. Awareness of listening to facilitate person/s-centred communication in healthcare - p. 150 11. 12. Awareness of the effects of different environments upon healthcare communication - p. 165 12. Section 3. Managing realities of communication as a healthcare professional - p. 183 13. 13. Holistic communication contributing to holistic healthcare - p. 184 14. 14. Effective interprofessional communication within multidisciplinary teams - p. 202 15. 15. Managing conflict when communicating as a healthcare professional - p. 217 16. 16. Culturally responsive communication to accommodate cultural diversity in healthcare - p. 231 17. 17. Healthcare professionals communicating with indigenous peoples - p. 253 18. 18. Misunderstandings and communication for the healthcare professional - p. 277 19. 19. Ethical communication in healthcare - p. 292 20. 20. Remote or long-distance healthcare communication: 1 The typically unseen healthcare professional - p. 309 21. 21. Telehealth or telecommunication: 2 The seen but not-in-the-room healthcare professional - p. 324 22. 22. Documentation: “one-way” professional healthcare communication - p. 339 23. 23. Social media or “not present in person” communication and the healthcare professional - p. 358 24. Section 4. Scenarios to guide communication: Opportunities for healthcare professionals to practise communicating effectively with “the Person/s” - p. 376 25. Introduction - p. 376 26. 24. Person/s experiencing strong negative emotions - p. 380 27. 25. Person/s in particular stages of life - p. 397 28. 26. Person/s fulfilling particular life roles - p. 413 29. 27. Person/s experiencing particular conditions - p. 437 30. 28. Person/s in particular contexts - p. 469 31. Glossary - p. 485 32. Index - p. 493
Essential guide to better communication in practice
Communication is a core skill for all healthcare professionals, regardless of their specific discipline. The fifth edition ofCommunication: Core Interpersonal Skills for Healthcare Professionalsprovides a comprehensive introduction that will be invaluable for students undertaking any training program in health.
The book guides students toward an understanding of all the basic communication techniques and skills they will need in practice. They will learn to develop self-awareness about the impact their words and actions might have on others, use a person-centred model to reconstruct their communication style and approach, and then apply their new knowledge and skills to real-life scenarios.
Easy to read and logically ordered over four sections, this book will guide students towards developing lifelong communication skills that will ultimately enable optimal person-centred care, successful therapeutic relationships and positive patient outcomes.
1. 3. The specific goals of communication for healthcare professionals: 1 Introductions and providing information - p. 29 2. 4. The specific goals of communication for healthcare professionals: 2 Questioning, comforting and confronting - p. 41 3. 5. The specific goals of communication for healthcare professionals: 3 Effective conclusions of interactions and services: Negotiating closure - p. 56 4. Section 2. Achieving effective communication by developing awareness within the healthcare professional - p. 67 5. 6. Awareness of and the need for reflective practice in healthcare communication - p. 68 6. 7. Awareness of self to enhance healthcare communication - p. 87 7. 8. Awareness of how personal assumptions affect healthcare communication - p. 104 8. 9. Awareness of the whole “person/s” for healthcare communication - p. 116 9. 10. Awareness of the effects of non-verbal communication for the healthcare professional - p. 134 10. 11. Awareness of listening to facilitate person/s-centred communication in healthcare - p. 150 11. 12. Awareness of the effects of different environments upon healthcare communication - p. 165 12. Section 3. Managing realities of communication as a healthcare professional - p. 183 13. 13. Holistic communication contributing to holistic healthcare - p. 184 14. 14. Effective interprofessional communication within multidisciplinary teams - p. 202 15. 15. Managing conflict when communicating as a healthcare professional - p. 217 16. 16. Culturally responsive communication to accommodate cultural diversity in healthcare - p. 231 17. 17. Healthcare professionals communicating with indigenous peoples - p. 253 18. 18. Misunderstandings and communication for the healthcare professional - p. 277 19. 19. Ethical communication in healthcare - p. 292 20. 20. Remote or long-distance healthcare communication: 1 The typically unseen healthcare professional - p. 309 21. 21. Telehealth or telecommunication: 2 The seen but not-in-the-room healthcare professional - p. 324 22. 22. Documentation: “one-way” professional healthcare communication - p. 339 23. 23. Social media or “not present in person” communication and the healthcare professional - p. 358 24. Section 4. Scenarios to guide communication: Opportunities for healthcare professionals to practise communicating effectively with “the Person/s” - p. 376 25. Introduction - p. 376 26. 24. Person/s experiencing strong negative emotions - p. 380 27. 25. Person/s in particular stages of life - p. 397 28. 26. Person/s fulfilling particular life roles - p. 413 29. 27. Person/s experiencing particular conditions - p. 437 30. 28. Person/s in particular contexts - p. 469 31. Glossary - p. 485 32. Index - p. 493
