Communication in Paramedic Practice
1. 4. The specific goals of communication for paramedics: 1. Introductions and providing information - p. 26 2. 5. The specific goals of communication for paramedics: 2. Questioning, comforting and confronting - p. 33 3. 6. The specific goals of communication for paramedic practitioners: 3. Effective conclusions of interactions and services: negotiating closure - p. 40 4. SECTION 2. Achieving effective communication by developing awareness within the paramedic - p. 47 5. 7. Awareness of and the need for reflective practice in paramedics - p. 48 6. 8. Awareness of self to enhance communication for paramedics - p. 58 7. 9. Awareness of how personal assumptions affect communication - p. 67 8. 10. Awareness of the effects of non-verbal communication for paramedics - p. 74 9. 11. Awareness of listening to facilitate Person/s-centred communication - p. 83 10. 12. Awareness of management of environments affecting communication - p. 90 11. SECTION 3. Managing the realities of communication as a paramedic - p. 99 12. 13. Holistic communication contributing to holistic paramedic care - p. 100 13. 14. Managing conflict and distress for the paramedic when communicating - p. 109 14. 15. Culturally responsive communication in paramedic care - p. 117 15. 16. Communicating with indigenous peoples as a paramedic - p. 128 16. 17. Misunderstandings and communication for the paramedic - p. 141 17. 18. Ethical communication in paramedic care - p. 149 18. 19. Paramedics communicating to ensure interdisciplinary care - p. 158 19. 20. Telecommunication or telehealth: The seen, but not-in-the-room paramedic - p. 167 20. 21. Documentation: ‘One-way’ paramedic communication - p. 176 21. 22. Social media or ‘not present in person’ communication and the paramedic - p. 186 22. SECTION 4. Scenarios to guide communication: opportunities for paramedics to practise communicating effectively with the ‘Person/s’ - p. 194 23. Introduction - p. 195 24. 23. Person/s experiencing strong negative emotions - p. 199 25. 24. Person/s experiencing particular roles and aspects of life in their circumstances - p. 207 26. 25. Person/s requesting paramedic assistance perceived as a waste-of-time call - p. 214 27. 26. Person/s experiencing particular conditions - p. 220 28. 27. Person/s in particular contexts - p. 228 29. Glossary - p. 235 30. Index - p. 238
Communication in Paramedic Practice
1. 4. The specific goals of communication for paramedics: 1. Introductions and providing information - p. 26 2. 5. The specific goals of communication for paramedics: 2. Questioning, comforting and confronting - p. 33 3. 6. The specific goals of communication for paramedic practitioners: 3. Effective conclusions of interactions and services: negotiating closure - p. 40 4. SECTION 2. Achieving effective communication by developing awareness within the paramedic - p. 47 5. 7. Awareness of and the need for reflective practice in paramedics - p. 48 6. 8. Awareness of self to enhance communication for paramedics - p. 58 7. 9. Awareness of how personal assumptions affect communication - p. 67 8. 10. Awareness of the effects of non-verbal communication for paramedics - p. 74 9. 11. Awareness of listening to facilitate Person/s-centred communication - p. 83 10. 12. Awareness of management of environments affecting communication - p. 90 11. SECTION 3. Managing the realities of communication as a paramedic - p. 99 12. 13. Holistic communication contributing to holistic paramedic care - p. 100 13. 14. Managing conflict and distress for the paramedic when communicating - p. 109 14. 15. Culturally responsive communication in paramedic care - p. 117 15. 16. Communicating with indigenous peoples as a paramedic - p. 128 16. 17. Misunderstandings and communication for the paramedic - p. 141 17. 18. Ethical communication in paramedic care - p. 149 18. 19. Paramedics communicating to ensure interdisciplinary care - p. 158 19. 20. Telecommunication or telehealth: The seen, but not-in-the-room paramedic - p. 167 20. 21. Documentation: ‘One-way’ paramedic communication - p. 176 21. 22. Social media or ‘not present in person’ communication and the paramedic - p. 186 22. SECTION 4. Scenarios to guide communication: opportunities for paramedics to practise communicating effectively with the ‘Person/s’ - p. 194 23. Introduction - p. 195 24. 23. Person/s experiencing strong negative emotions - p. 199 25. 24. Person/s experiencing particular roles and aspects of life in their circumstances - p. 207 26. 25. Person/s requesting paramedic assistance perceived as a waste-of-time call - p. 214 27. 26. Person/s experiencing particular conditions - p. 220 28. 27. Person/s in particular contexts - p. 228 29. Glossary - p. 235 30. Index - p. 238
