Patient & Person: Interpersonal Skills in Nursing 8e teaches nursing students the skills they need to interact with patients as people – an essential component of building an effective therapeutic relationship and providing quality care. This invaluable eBook is designed to equip nurses to manage complex, highly emotional and often challenging interactions with patients and other clinicians. It takes a patient-centred approach, based on the premise that patients’ unique experiences are significant to the care they receive. Readers will learn the interpersonal skills they need for high-quality, safe care, with a focus on listening, understanding, exploring and supporting in situations nurses might encounter in a clinical setting.
1. PART 1. Introduction - p. xvi 2. Introduction - p. 1 3. 1. Interpersonal skills for person-centred care - p. 2 4. 2. The patient–nurse relationship - p. 19 5. 3. Nurse as therapeutic agent - p. 43 6. 4. Considering culture - p. 73 7. PART 2. The Skills - p. 86 8. Introduction - p. 87 9. 5. Encouraging interaction: Listening - p. 88 10. 6. Building meaning: Understanding - p. 108 11. 7. Collecting information: Exploring - p. 133 12. 8. Intervening: Comforting, supporting and enabling - p. 154 13. PART 3. Skills in Context - p. 176 14. Introduction - p. 177 15. 9. Transitions through health and illness - p. 178 16. 10. Challenging interpersonal encounters - p. 200 17. 11. Communicating with the healthcare team - p. 213 18. Index - p. 237
Patient & Person: Interpersonal Skills in Nursing 8e teaches nursing students the skills they need to interact with patients as people – an essential component of building an effective therapeutic relationship and providing quality care. This invaluable eBook is designed to equip nurses to manage complex, highly emotional and often challenging interactions with patients and other clinicians. It takes a patient-centred approach, based on the premise that patients’ unique experiences are significant to the care they receive. Readers will learn the interpersonal skills they need for high-quality, safe care, with a focus on listening, understanding, exploring and supporting in situations nurses might encounter in a clinical setting.
1. PART 1. Introduction - p. xvi 2. Introduction - p. 1 3. 1. Interpersonal skills for person-centred care - p. 2 4. 2. The patient–nurse relationship - p. 19 5. 3. Nurse as therapeutic agent - p. 43 6. 4. Considering culture - p. 73 7. PART 2. The Skills - p. 86 8. Introduction - p. 87 9. 5. Encouraging interaction: Listening - p. 88 10. 6. Building meaning: Understanding - p. 108 11. 7. Collecting information: Exploring - p. 133 12. 8. Intervening: Comforting, supporting and enabling - p. 154 13. PART 3. Skills in Context - p. 176 14. Introduction - p. 177 15. 9. Transitions through health and illness - p. 178 16. 10. Challenging interpersonal encounters - p. 200 17. 11. Communicating with the healthcare team - p. 213 18. Index - p. 237
